Gift card redeemed, but amount is not added to my account

Discus and support Gift card redeemed, but amount is not added to my account in XBoX Sales and Promo to solve the problem; I just bought 2 €10 Gift cards and redeemed the codes through the Xbox app on my phone. After entering the codes i got the normal message that the... Discussion in 'XBoX Sales and Promo' started by i need dineros, Aug 16, 2019.

  1. Gift card redeemed, but amount is not added to my account


    I just bought 2 €10 Gift cards and redeemed the codes through the Xbox app on my phone.

    After entering the codes i got the normal message that the amount was added to my account but when trying to buy a game my account still showed the amount that was on my account before i redeemed the gift cards.

    Now when i try to enter the codes it says that the codes are already used.

    I tried to contact Xbox support but neither the chat or phonecall option is working and now i am stuck with worthless gift cards, no money on my account and no help from Xbox since their support is not working.

    :)
     
    i need dineros, Aug 16, 2019
    #1
  2. luissolid Win User

    Gift card redeemed, but amount is not added to my account

  3. XBF Brad A Win User

    Gift card redeemed, but amount is not added to my account

    Hello I need,

    We recommend to check your
    order history
    and see if you see the cards redeemed there. It is very possible you may have been signed in on another account. If you do see them and still cant access them we recommend request a call from support. This guide should help you get a call
    request.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  4. i need dineros Win User

    Gift card redeemed, but amount is not added to my account

    Did not help.

    I also did not receive a notification email for my purchases.
  5. M3tal Daz3 Win User

    Gift card redeemed, but amount is not added to my account

    Try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account
  6. i need dineros Win User

    Gift card redeemed, but amount is not added to my account

    Already checked that page, my problem is not among the listen ones.
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Gift card redeemed, but amount is not added to my account

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