Gift Card redeemed but does not show on the console due to currency difference

Discus and support Gift Card redeemed but does not show on the console due to currency difference in XBoX on Consoles to solve the problem; Hi I guess I am having a rather unique problem. Microsoft Support wasn't able to solve it earlier. I have redeemed a CAD $25 XBOX gift card to my... Discussion in 'XBoX on Consoles' started by SatishNair77, Oct 22, 2019.

  1. SatishNair77
    SatishNair77 Guest

    Gift Card redeemed but does not show on the console due to currency difference


    Hi

    I guess I am having a rather unique problem. Microsoft Support wasn't able to solve it earlier.

    I have redeemed a CAD $25 XBOX gift card to my Microsoft account that I use on my xBox 360 console. But I am unable to use this money to purchase any content on my xBox360 console because the console does shows insufficient balance.

    The currency on the console is Indian Rupees and shows the balance as "Rs.0".

    When my check my account profile on the Microsoft website, it shows "Microsoft Account credit CAD $25 - redeemed code"

    I am now living in Canada. I have updated the country settings on my Microsoft account and on the xBox console to Canada.

    I will appreciate if someone can guide me on the resolution.

    Thanks and Regards

    Satish

    :)
     
    SatishNair77, Oct 22, 2019
    #1
  2. G v zauBerBerg Win User

    Gift Card redeemed but does not show on the console due to currency difference

  3. SatishNair77 Win User

    Gift Card redeemed but does not show on the console due to currency difference

    I have tried this. It gives me an error.
    [​IMG]
  4. SatishNair77 Win User

    Gift Card redeemed but does not show on the console due to currency difference

    Thanks for the suggestions. I am trying the Account Migration now on a Firefox browser. But before that i called the XBOX Customer support to fix the issue. They will be migrating my account in the back-end. So i guess my account is now in a suspended state.
    See screen shot below.

    I will update of further progress.

    Btw, I did attempt the Account Migration link in Incognito mode. And that didn't work too.

    [Mod Removed Image - contains Personal Information]
  5. XBF Amber M Win User

    Gift Card redeemed but does not show on the console due to currency difference

    Hi SatishNair77,

    Thanks for keeping us updated with your replies. As Xbox Support is now looking into the matter, they should be able to resolve the issue for you. Since this is the case, we'll be locking the thread at this time to prevent repetitive answers.

    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel
    free to create a new thread asking for assistance.

    Thank you and have a great day.
  6. ArminatorX Win User

    Gift Card redeemed but does not show on the console due to currency difference

    To migrate your account to Canada for the Xbox 360, you will have to use this: Account Migration
Thema:

Gift Card redeemed but does not show on the console due to currency difference

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