Gift Card redeemed on account (in-game) and cannot access funds

Discus and support Gift Card redeemed on account (in-game) and cannot access funds in XBoX Games and Apps to solve the problem; Hello, My daughter redeemed a Gift Card while on her profile for some Minecraft texture packs, but her account is not the main XBL GOLD account. The... Discussion in 'XBoX Games and Apps' started by PurpleManT03, Jan 10, 2020.

  1. PurpleManT03
    PurpleManT03 Guest

    Gift Card redeemed on account (in-game) and cannot access funds


    Hello,

    My daughter redeemed a Gift Card while on her profile for some Minecraft texture packs, but her account is not the main XBL GOLD account. The main XBL GOLD account was also logged into the xbox one when she did this, however.

    She went through the steps to purchase it from the in-game menu, selected pay with gift card, entered/redeemed the GC code, but closed the menu after that because she didn't know what to do (and didn't ask for help).

    I went to try to figure it out for her but it now says she redeemed the GC already when selecting that pay option (and it shows as redeemed on her profile order history), but there doesn't appear to be any way for her to access the funds. The "Next" option
    is grayed out, so I have no idea what this mystery step was either.

    I'm at a loss here. Any help would be appreciated.

    :)
     
    PurpleManT03, Jan 10, 2020
    #1
  2. Panther6074 Win User

    Gift Card redeemed on account (in-game) and cannot access funds

    Hello,

    I’m truly sorry that this happened the best course of action would be to contact support at support.xbox.com and hopefully they can help you.
  3. ngocphi Win User

    Prepaid Code - Different regions

    When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

    If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

    The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

    You can’t use funds in your Microsoft account to purchase physical goods from online stores.
  4. gds1972 Win User

    pre-paid xbox card - activation on the wrong account

  5. XBF Crystal P Win User

    Xbox gift card

    Hi there Jane,

    Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

    What type of gift card was it? (Currency/Subscription)

    Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

    Hope this helps.
  6. Smwutches Win User

    microsoft card

    The funds are tied to the account the card was redeemed on and cannot be transferred or used by a second account. You would have to add funds to the second account.
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Gift Card redeemed on account (in-game) and cannot access funds

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