Gift Card Redemption

Discus and support Gift Card Redemption in XBoX Accessibility to solve the problem; Hello, community! I have been having trouble redeeming a $25 gift card that I got a few days ago. When I enter the code into the Microsoft redeem page,... Discussion in 'XBoX Accessibility' started by CaydenCox, Feb 20, 2019.

  1. CaydenCox
    CaydenCox Guest

    Gift Card Redemption


    Hello, community! I have been having trouble redeeming a $25 gift card that I got a few days ago. When I enter the code into the Microsoft redeem page, a message that says
    "Contact merchant to use code" is displayed. I initially was going to use this to buy V-bucks, but the same message is displayed within the game itself.

    :)
     
    CaydenCox, Feb 20, 2019
    #1
  2. CaydenCox Win User

    Gift Card Redemption

    How would they know to activate the code if it hadn't been scratched off yet?
  3. SoloMem0 Win User

    Gift Card Redemption

    Hi there,

    You should be able to contact the merchant so that they can assist you with this issue.
  4. steeledwand7664 Win User

    Gift Card Redemption

    Its not a matter of the code being activated its a matter of the card itself when they ring it through there register there is something in the barcode that tells the system that it needs to activate that particular card.
  5. steeledwand7664 Win User

    Gift Card Redemption

    It sounds like the place that you purchased the code from did not activate the code you would need to talk to the retailer that you purchased the code from.
  6. steeledwand7664 Win User

    Gift Card Redemption

    Not saying this is what you did but so that people do not just go into a store and take the cards and go home and scratch them off and use them the cards are not activated till they are purchased and the store runs it through their system. Sometimes it
    can take up to 24 hours for their system to send the information to MS that the card is activated. If you go back to the store and they give you a hard time I would get on your phone and put the code into your account and show the person the message that comes
    up saying the card has not been activated yet.
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Gift Card Redemption

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