Gift cards redeemed to wrong gamertag

Discus and support Gift cards redeemed to wrong gamertag in XBoX Games and Apps to solve the problem; My son got $50 in gift cards for Christmas ( 15-15-15-5 ). He entered the first 2 cards himself (15 and 5 ) but then had trouble with the 3rd one. So,... Discussion in 'XBoX Games and Apps' started by baconpopcorn, Dec 26, 2014.

  1. baconpopcorn
    baconpopcorn Guest

    Gift cards redeemed to wrong gamertag


    My son got $50 in gift cards for Christmas ( 15-15-15-5 ). He entered the first 2 cards himself (15 and 5 ) but then had trouble with the 3rd one. So, I took the controller from him to help enter the remaining 2 cards. Unfortunately, the xbox (because of
    the kinect) automatically transferred over to my gamertag when I took the controller out of my son's hands. Well, neither of us noticed that this had happened (because the only indication that it had happened was apparently in the upper left hand corner, about
    the size of a quarter). I entered the 2 remaining gift cards. Now, $30 of the gift cards are under my gamertag, and $20 is under my son's gamertag. He wants to buy a game that is $55 but cannot make this purchase since $30 of his Christmas giftcards are unavailable
    to him. I called support to see about moving it over to my sons account but they say it is not possible. They essentially said that it was my fault because I didn't notice that it had switched gamertags (and this was from a supervisor no less). Maybe if the
    xbox had larger notifications this would not have been a problem. Maybe if it had asked for confirmation this would not have happened. Either way, my son should not lose $30 of his Christmas gift because of this. I asked to talk to someone higher up the chain
    and they said there are only 2 levels of support, the initial rep that you talk to and their supervisor. I call crap on that! There has got to be a way to rectify this situation! Does anybody have any recommendations on who to contact to get this taken care
    of?

    Thanks

    :)
     
    baconpopcorn, Dec 26, 2014
    #1
  2. How do I buy a gamertag with a redeemed gift card?

    How do I buy a gamertag with a redeemed gift card?
     
    JugularStew3837, Dec 26, 2014
    #2
  3. bigman110270
    bigman110270 Guest
    redeemed gift card.

    i have redeemed a gift card onto the wrong xbox 1 account, how can i move it please anyone
     
    bigman110270, Dec 26, 2014
    #3
  4. maxen
    maxen Guest

    Gift cards redeemed to wrong gamertag

    The only people who would be able to help - if any - are the Support teams you have already spoken with. Ask to have it escalated and they might be able to help you out, but it is possible there's nothing they can do in a case like this.
     
    maxen, Dec 27, 2014
    #4
  5. maxen Win User

    Gift cards redeemed to wrong gamertag

    The only people who would be able to help - if any - are the Support teams you have already spoken with. Ask to have it escalated and they might be able to help you out, but it is possible there's nothing they can do in a case like this.
  6. XBF Crystal P Win User

    Xbox gift card

    Hi there Jane,

    Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

    What type of gift card was it? (Currency/Subscription)

    Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

    Hope this helps.
  7. Smwutches Win User

    Xbox reward 14 digit code

    The instructions that were sent were wrong. The website to redeem them on is correct and you would choose to have them either email the Visa gift card or mail you a card. Since you ordered a Visa gift card from the vault, you would get a Vida gift card,
    not an Xbox gift card.
  8. NelsonSantiago1 Win User

    Redeeming Xbox gift card

    Yes it was a gift card. So I put it or I redeemed the card. And then try to get Xbox Live. Am I doing something wrong?
  9. RaeRae4 Win User

    Fortnite - 2,500 (+300 Bonus) V-Bucks.

    I redeemed my xbox gift card under wrong account. How can i get it to a different one?
Thema:

Gift cards redeemed to wrong gamertag

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