Gift reward points to family.

Since the new reward program started we were able to gift microsoft reward points earned to members of our xbox family.

We were able to give or receive up to 5000 points per month.

Now when i try to do this i get an error each time and have for the last week.

Has this part of the program changed or is it just a temporary error?

:)

 

Gifting MS Points to my gold account

To gift points from the website, try this:

Sign in to the Xbox site.

Hover over Xbox Live along the main menu

Select Family Center from the drop down menu

Hover over the member that you want to gift points to

Select Grant Allowance

*Note, you must be signed in to the Primary family members account to gift points.

Good luck!

 

gifting to children.

Hi if you have a family account you can share points (gift points)

Here is how
support.xbox.com/.../billing-points-family-pack

 

Hi! What does the error message say?

 

It is the usual "sorry something went wrong, try again later" but this has been the same all week.

 

It's an issue with the site, as I have had the same problem with it. The best thing to do would be to contact rewards support, so they can get the correct team on it to fix it https://support.microsoft.com/en-us/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

 

Well if you and others are having the same issue, i am sure its something they will know about.

I was hoping their staff used these boards, it seems these forums have changed a lot since i last used them.

I will wait it out, thanks.

 

Also keep an eye on the Xbox Live status... This might be the cause as well.

Xbox Live Service Status | Xbox Live Service Outage

 

Hi,

I have the same issue since August. Contacted the Rewards support and all I got is this:

Hello,



My name is Jenny from the Microsoft Rewards Customer Support.



We are sorry to hear that you are getting an error when trying to access the Community tab. Allow me to help.



We have submitted your concern to our Product Group for review and for them to investigate your concern further. Be assured that we are diligently working on this issue for you.



We understand how important this is for you and we appreciate your continued patience as we endeavor to resolve this matter.



We'll provide you with updates as they become available.



Thank you and have a good day!



Sincerely,

And no update since 6 Sep.