Gold Live vanished

Discus and support Gold Live vanished in XBoX Accessibility to solve the problem; Hello This weekend there was an automated update of my xbox One. The problem is that we don't have Live Gold anymore and my son lost Fortnite on the... Discussion in 'XBoX Accessibility' started by lukasguffroy, Jul 10, 2019.

  1. lukasguffroy
    lukasguffroy Guest

    Gold Live vanished


    Hello

    This weekend there was an automated update of my xbox One. The problem is that we don't have Live Gold anymore and my son lost Fortnite on the Xbox. What do I have to do to get everything back?

    Thanks

    :)
     
    lukasguffroy, Jul 10, 2019
    #1
  2. WPAK Win User

    Gold Live vanished

    ​Hi there,

    please double check
    http://account.microsoft.com/services
    to see if the subscription is showing there and make sure you are using the correct account on the console and on the link.

    If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile ​

    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    http://support.xbox.com/contact-us

    Let us know the results
  3. Lofty Who Win User

    Batman arkham city Harley quinns revenge

  4. onyxishere Win User

    Xbox Live Gold status just vanished?!

  5. MoeMcBane Win User

    Xbox Live Gold status just vanished?!

    Well now, today I've tried my other harddrive just to see if that changes anything but it doesn't. The main problem is not that I can't download the game, the issue here is that my subscription for Xbox Live Gold just isn't recognized on my console. It shows
    when I look at my subscriptions on microsoft.com. Considering I just got it 3 days ago that's pretty darn inconvenient. Plus the "Contact Us" page on xbox.com doesn't even let me contact anyone...any ideas people?

    Thanks in advance.
  6. MoeMcBane Win User

    Xbox Live Gold status just vanished?!

    I was trying to download Dirt onto my 360, which it says is free with Gold this month/now. But if I select it to start downloading it just comes up with Buy Gold Now opions, as if I've lost that status somehow...
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Gold Live vanished

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