Gone are all the games on the console, after the change of e-mail

Discus and support Gone are all the games on the console, after the change of e-mail in XBoX Games and Apps to solve the problem; The problem is the following: there was a possibility that my account has been hacked, so for safety, in addition to the password change, I decided to... Discussion in 'XBoX Games and Apps' started by TwirlyMarrow770, May 8, 2015.

  1. Gone are all the games on the console, after the change of e-mail


    The problem is the following: there was a possibility that my account has been hacked, so for safety, in addition to the password change, I decided to change and email

    At first he was [Mod Removed]

    I changed it through the service live on mail [Mod Removed]

    But after a while, all the purchases that have been lost on account, although this all worked. What could be the problem?

    On account were games

    Batllefield Hardline + Assasin's creed Black Flag + Titanfall + Evil Within + Minecraft.

    :)
     
    TwirlyMarrow770, May 8, 2015
    #1
  2. HassanB
    HassanB Guest
    Is This a safe way To Change Or Update Your Email

    Hi,

    You can use that, but it's recommended you change the e-mail via the console if at all possible. There are certain restrictions when using that webpage than there would be when actually updating the e-mail on the console.
     
    HassanB, May 8, 2015
    #2
  3. Changing email addresses

    Hi there Hornet, here are a few tips I can think of:

    First off, try to remember the Email and Password of the old account.

    If you cannot, go to account.live.com and click 'Can't access your account?'. I'm assuming since you want to change the e-mail to the old one, you can still access the e-mail.

    Then, use a different e-mail that is not linked to a Windows LIVE ID (after you've completed the recovery steps) and set it to that.

    Then, on your primary account (which you want to change to the old e-mail), just change it to your old e-mail, and that should be all Gone are all the games on the console, after the change of e-mail :)

    Hope I helped! Have a nice day!
     
    Varment-D7589D8A-995B-415B-B3B4-51953CBFD21A, May 8, 2015
    #3
  4. maxen
    maxen Guest

    Gone are all the games on the console, after the change of e-mail

    The account you're posting from here looks new, so is it possible that you accidentally created a new account instead of just changing the email address on the existing one.

    Speak with Phone Support and they should be able to look into your account details, which will make it easier for them to diagnose the issue for you.

    support.xbox.com/contact-us
     
    maxen, May 10, 2015
    #4
  5. maxen Win User

    Gone are all the games on the console, after the change of e-mail

    The account you're posting from here looks new, so is it possible that you accidentally created a new account instead of just changing the email address on the existing one.

    Speak with Phone Support and they should be able to look into your account details, which will make it easier for them to diagnose the issue for you.

    support.xbox.com/contact-us
  6. Ry Fryy Win User

    Changing Xbox Live Account to another email?

    Is it possible to change the main e-mail address associated with my Live ID/gamertag if the e-mail address no longer exists? I did not log into the account for years and now it's gone, so I cannot check the e-mails I would receive for things like password
    changes.

    And I would REALLY like to change my password, considering it's from 2008..
  7. HassanB Win User

    Is This a safe way To Change Or Update Your Email

    Hi,

    You can use that, but it's recommended you change the e-mail via the console if at all possible. There are certain restrictions when using that webpage than there would be when actually updating the e-mail on the console.
  8. Senryu BR Win User

    Xbox Account

    You can change the e-mail (the answer is YES!!!)

    You go in your account go to your register and change the e-mail (warning!!! if you want to change the e-mail that e-mail don´t have be atached whif no account in XBL, because you can´t use the same e-mail for 2 accounts).

    If you don´t have that problem is just change and wait the e-mail of confirmation

    And go to WLA management and use the remove account tool for the Unwanted account

    If you have already use the e-mail you want in the "unwanted account" you have to do a little marathon...first go to account you want to delete and change there the e-mail (put a non used e-mail, just to speed up the process you can open a new e-mail in
    some free e-mail service...after changed now you can change the e-mail in your "main" account and put the e-mail you wish and after changes the e-mail of both accounts you can dlete the Unwanted account by WLA if you cant knok the adress go to xbox. com account
    management and in the low page option you have account management there you can manage your account.

    I hope i help you and forgive my bad english it´s self learnerd.
  9. LordFlux Win User

    Bad People

    voteDC is right -- you should immediately change the e-mail address attached to the Live account and also change the password.

    If you have an XBox 360 yourself, recover the account to your system using the new e-mail and password, then do the following:

    1. Hit the Guide button

    2. Press right to get to Settings

    3. Scroll down to Account Management

    4. Press right and goto Your Information

    5. Scroll down to Password at Sign In

    6. Press A

    This screen will give you two options. 'Require password here' and 'On all other consoles'

    If you choose 'On all other consoles', it will basically reset the 'Save Password' flag on all other consoles except yours -- in other words, since the e-mail address and password have been changed, when they get the prompt to provide information, they
    won't have any of the new info.

    I would highly suggest doing this after you change the e-mail address and password.
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Gone are all the games on the console, after the change of e-mail

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