Got charged even after I cancelled XBL

Discus and support Got charged even after I cancelled XBL in XBoX Sales and Promo to solve the problem; I cancelled my XBOX Live membership because I got xbox live 3 month codes for black friday. I even got a notification saying that my membership would... Discussion in 'XBoX Sales and Promo' started by holyMFshiv, Dec 16, 2017.

  1. holyMFshiv
    holyMFshiv Guest

    Got charged even after I cancelled XBL


    I cancelled my XBOX Live membership because I got xbox live 3 month codes for black friday.

    I even got a notification saying that my membership would run out on its proper time on December 16th.

    Even though I went on the microsoft site and cancelled my subscription, I was still charged for this month.

    I went to paypal for a refund on this fraudulent charge but I would like to go through Microsoft first.

    :)
     
    holyMFshiv, Dec 16, 2017
    #1
  2. I Scar You
    I Scar You Guest
    Cancelled Membership but still billed.

    I turned off auto renewal, and was STILL billed for my xbl. I haven't played my xbox in 2 months was just getting charged for not even using it, than looked at my bank statement this morning and overdrafted $100 because of the recurring payment from xbl.
    Really a load of ***. I know i cancelled it for a fact due to me not having the money to pay it the month before, and wasn't charged, and yet this month i got charged????
     
    I Scar You, Dec 16, 2017
    #2
  3. NiNiaC
    NiNiaC Guest
    MUSIC PASS!!!!!

    I cancelled this... I DID NOT WANT IT TO BEGIN WITH!!!! and you people still charged me even after i cancelled and turned off auto renewal!!!! I WANT THIS FIXED NOW!
     
    NiNiaC, Dec 16, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Got charged even after I cancelled XBL

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Dec 17, 2017
    #4
  5. Smwutches Win User

    Got charged even after I cancelled XBL

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. robbslobbb Win User

    Early Charge?

    I guess my only concern is that even though I just got charged, my subscription will cancel out in two days.

    My logic is that I just got charged for another month, so why would I only be able to use XBL for two days of that month until it expires?

    However, from the looks of it, I don't fully understand the billing system in its entirety.
  7. XBF Esteban R Win User

    Got charges and want cancelled.

    Hey there Bruno!

    Sorry to hear that you're dealing with this issue trying to get your subscription under control.

    I split your post from it's thread as we strive to make sure our customers get the appropriate attention.

    In this instance, if you would like to cancel your subscription you can follow the steps outlined in our support article entitled

    How to cancel your Xbox subscription
    or contact
    customer support
    to see if an agent can help you with that directly.

    If you are interested in anrefund, try going to this page and fill out a request at
    Request
    an Xbox digital product or subscription refund
    .
    After submitting the request, you’ll be sent an email on whether or not it was approved or denied.


    This followupemail you will receive is the only means to get in contact with the refund
    department directly and will be the only means of you disputing the verdict as well.

    Hope this is helpful.

    Thanks for reading!
  8. SoloMem0 Win User

    Got charges and want cancelled.

    Hi there,

    Customer support is no longer able to provide refunds. To request a refund for your subscription please go to https://support.xbox.com/en-US/forms/requestrefund. You will need the order number of the transaction and, in your case, select "Billing Error"
    from the drop down list.

    Please make sure to explain the reason why you would like the refund.

    You will receive a response from the specialized team within 72 hours.

    Hope this helps : )
  9. XBF Nestor S Win User

    Got charges and want cancelled.

    Hey Bruno thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best course of action would be to >Request
    a Callback
    < from one of our Xbox Billing Specialists (the link provided will re-direct to the correct region) since they are the best equipped, tool wise, to handle this type of issues. Give it
    a shot and let us know how it goes!
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Got charged even after I cancelled XBL

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