Got charges and want cancelled.

Discus and support Got charges and want cancelled. in XBoX Sales and Promo to solve the problem; Split from this thread. No logre cancelar a tiempo y quiero cancelar y ver si me pueden reembolsar mi dinero debido a que no lo he ocupado y fue por... Discussion in 'XBoX Sales and Promo' started by BrunoLópez1, Feb 9, 2019.

  1. BrunoLópez1
    BrunoLópez1 Guest

    Got charges and want cancelled.


    No logre cancelar a tiempo y quiero cancelar y ver si me pueden reembolsar mi dinero debido a que no lo he ocupado y fue por el cobro automatico el cual pense que no tenia

    [Translate- Do not get cancel on time and I want to cancel and see if I can repay my money because I have not occupied and was the automatic collection which I thought I had ]

    :)
     
    BrunoLópez1, Feb 9, 2019
    #1
  2. XBF Esteban R Win User

    Got charges and want cancelled.

    Hey there Bruno!

    Sorry to hear that you're dealing with this issue trying to get your subscription under control.

    I split your post from it's thread as we strive to make sure our customers get the appropriate attention.

    In this instance, if you would like to cancel your subscription you can follow the steps outlined in our support article entitled

    How to cancel your Xbox subscription
    or contact
    customer support
    to see if an agent can help you with that directly.

    If you are interested in anrefund, try going to this page and fill out a request at
    Request
    an Xbox digital product or subscription refund
    .
    After submitting the request, you’ll be sent an email on whether or not it was approved or denied.


    This followupemail you will receive is the only means to get in contact with the refund
    department directly and will be the only means of you disputing the verdict as well.

    Hope this is helpful.

    Thanks for reading!
  3. SoloMem0 Win User

    Got charges and want cancelled.

    Hi there,

    Customer support is no longer able to provide refunds. To request a refund for your subscription please go to https://support.xbox.com/en-US/forms/requestrefund. You will need the order number of the transaction and, in your case, select "Billing Error"
    from the drop down list.

    Please make sure to explain the reason why you would like the refund.

    You will receive a response from the specialized team within 72 hours.

    Hope this helps : )
  4. XBF Nestor S Win User

    Got charges and want cancelled.

    Hey Bruno thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best course of action would be to >Request
    a Callback
    < from one of our Xbox Billing Specialists (the link provided will re-direct to the correct region) since they are the best equipped, tool wise, to handle this type of issues. Give it
    a shot and let us know how it goes!
  5. BrunoLópez1 Win User

    Got charges and want cancelled.

    HI sorry about the problem I caused but when I enter to the request of a refund get me out because my account is from Mexico so I was wondering if you know how to request a refund with an my account (its because i am from mexico) THANKS FOR THE ANSWER
    AND YOUR TIME :)
  6. CrazY1985 Win User

    my pre order got cancelled

    Probably your card could not be charged and that is why the pre order got canceled.
Thema:

Got charges and want cancelled.

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