Got money put on microsoft account but won't show up on Xbox

Discus and support Got money put on microsoft account but won't show up on Xbox in XBoX Sales and Promo to solve the problem; Anyone know why my money balance won't update when I try to buy something on xbox store? a5a646c6-af41-43be-a8bf-76aef58ad301 Discussion in 'XBoX Sales and Promo' started by DOOGS1980, Jul 29, 2019.

  1. DOOGS1980
    DOOGS1980 Guest

    Got money put on microsoft account but won't show up on Xbox


    Anyone know why my money balance won't update when I try to buy something on xbox store?

    :)
     
    DOOGS1980, Jul 29, 2019
    #1
  2. WPAK Win User

    Got money put on microsoft account but won't show up on Xbox

    Hi there,

    when you see the amount on the website at the payment options (http://account.microsoft.com) does it show the same region as you are using on the Xbox One Console? Since it is region
    specific so if both are different you won't see the amount/payment option.

    Let us know the results
  3. XBF Eladio M Win User

    Got money put on microsoft account but won't show up on Xbox

    Hey DOOGS

    Thank you for taking the time to post this on the Xbox Forums.

    In regards to this matter, what usually happens when you purchase a code from Amazon is that the code is redeemed to the email that you made the purchase from.

    Is this is same email that is on your Microsoft Account? If not, can you enter the code on your Xbox or on the

    Microsoft website
    ?

    If you are able to see the currency in your account, perhaps you can buy your item online?

    Give this a try, let us know if this works for you!
  4. DOOGS1980 Win User

    Got money put on microsoft account but won't show up on Xbox

    I bought the code from Amazon and yes it does show up on the website. I have tried exiting the store from console and then going back in. Also have tried hard resetting it as well.
  5. RUBENSJUNIOR21 Win User

    Got money put on microsoft account but won't show up on Xbox

    Are you trying to buy something with your balance?
  6. Peter R Fleming Win User

    Got money put on microsoft account but won't show up on Xbox

Thema:

Got money put on microsoft account but won't show up on Xbox

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