Got wrong gamertag when changing it

Discus and support Got wrong gamertag when changing it in XBoX on Consoles to solve the problem; Hi! I was going to change my gamertag because i got tired of the one i recently had but i got a problem. I wrote in my gt that i wanted and it was... Discussion in 'XBoX on Consoles' started by jesse berg byqvist, Feb 12, 2019.

  1. Got wrong gamertag when changing it


    Hi! I was going to change my gamertag because i got tired of the one i recently had but i got a problem. I wrote in my gt that i wanted and it was aviable but when i was going to pay it said that it wasnt able to change it and that i was going wait and
    try agian later. So i waited 10 min and tried again but it still wasnt able to enter the site where you were going to confirm the purchase. I tried a random gt to see if it was able to enter confirm purchase (i wasnt going to confirm i just wanted to see if
    it would work with a different gt) but it didnt enter confirm purchase and it didnt even ask if i was sure to change gt or anything but it still changed to that random gt and i lost my money that i got for christmas. I would really want a refund because i
    never confirmed a purchase and i think its really weird that it just changed without me paying but i still lost money and sorry for my english im swedish/ Jesse

    :)
     
    jesse berg byqvist, Feb 12, 2019
    #1
  2. choppyseize Win User

    Got wrong gamertag when changing it

    That's why it's also important to not 'test" things to see what happens. You should always contact support first so you can avoid this again in the future.
  3. XBF Amber M Win User

    Got wrong gamertag when changing it

    Hi Jesse,

    Thanks for reaching out to us in the forums for this issue. Sorry to hear that you were having issues with your gamertag change.

    In regards to reversing the payment, you would need to submit a refund request.



    Click here to complete a Refund Request Webform,



    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



    If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
    Our dedicated team is ready to assist you.

    I hope that this helps out.
  4. XBF Erick C Win User

    Got wrong gamertag when changing it

    Hey there jesse,

    I do apologize for this inconvenience, As stated previously you will need to go through the Refund Request webform to request the refund for this. Of course if you ever run into these issues in the future do not hesitate to reach out to us on the Forums
    or you can also
    Contact Xbox Support
    for more assistance.

    Due to inactivity I will be locking this thread. Again if you have further questions go ahead and start a new thread so that we may continue to assist you.

    Happy Gaming!
  5. jesse berg byqvist Win User

    Got wrong gamertag when changing it

    But it should always come a page were you confirm the purchase and choose how you want to pay
  6. John Reczniarek Win User

    Personal name change?

    No, not change the gamertag - change my personal name in which the letters i get sent are addressed to - it is currently wrong. I'd like to change it...

    I don't know why it marked it as the right answer when i pressed the wrong answer button!?
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Got wrong gamertag when changing it

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