Grounded Stuck On Signing In On The Start-up Screen..

Hello, TheEagleDev. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please try to reinstall the game. If reinstalling does not work, please try to reinstall the gaming services:

- Go to start > Search for PowerShell > Right click > Run as administrator. Type the following command and press enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

- Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete the folders "GamingServices", "GamingServices.net" (if they're still there).

- Press Windows + R. Type TEMP and press enter. Delete all the files inside this folder. Repeat this step by typing %TEMP% and Prefetch. Delete everything on both folders too.

- Also delete Microsoft Store local cache files at:

C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

- Restart your computer. Run Powershell as administrator and run the following commands (one at a time):

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

- Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

- Restart your computer one more time. Open the Xbox App and sign in with the same account as the Microsoft store. Try to run Grounded again and let me know how it goes.

If the issue persists, please let me know if you receive any error message at all after waiting some time on the signing in screen.

Just started happening. Tried signing out and back in. No luck. Tried restarting and now stuck at black screen...

No that wouldn't be normal. What do you see on your screen? Is it stuck at the start up or is it stuck mid update?

Hey Big Mike,

Thank you for reaching out. If you haven't already, I want you to try accessing the troubleshooting menu by doing the following:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the BIND button (located below the Xbox button on the console) and the
   EJECT button, and then press the Xbox button on the console.
   
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

You will be given 4 different options, make sure to select "Reset this Xbox." You will be given the options to either delete everything or keep your games and apps, select the latter. Let us know if this helps!

Hi there,

I'm sorry to hear about your console woes.. Please take a look at this page and see if the solution helps. I have had positive results from this method.

https://support.xbox.com/en-US/xbox-one/console/system-updates-solution

If the problem persists, please feel free to reach out again, and our community will be more than happy to help.

Happy Holidays!

L