Hard re set carried out and now we can't get back into account as email address is unknown!

Discus and support Hard re set carried out and now we can't get back into account as email address is unknown! in XBoX Accessibility to solve the problem; Where do I start... My son is a Fornite player. The game was really badly lagging so we did a hard reset and selected the option to keep games etc.... Discussion in 'XBoX Accessibility' started by KellyWatson1, Apr 26, 2019.

  1. KellyWatson1
    KellyWatson1 Guest

    Hard re set carried out and now we can't get back into account as email address is unknown!


    Where do I start... My son is a Fornite player. The game was really badly lagging so we did a hard reset and selected the option to keep games etc. However, when we've come to logging back in, the person who set up the account (my sons father) can't seem
    to remember the email address used! So we have the username and password but not the email address. We've left the console with a Techy kind of shop and he's tried everything he knows and can't get us in. Anyone got any ideas at all as my son hasn't been able
    to play on his full account since the beginning of April now and it's driving him mad! Many Thanks.

    :)
     
    KellyWatson1, Apr 26, 2019
    #1
Thema:

Hard re set carried out and now we can't get back into account as email address is unknown!

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