Has Xbox Support Disappeared?

Discus and support Has Xbox Support Disappeared? in XBoX on Consoles to solve the problem; For a couple of weeks I have been trying to reach Xbox support as I have lost all visual output from my Xbox. However, calls are always hung up by the... Discussion in 'XBoX on Consoles' started by BlindJak, Mar 25, 2020.

  1. BlindJak
    BlindJak Guest

    Has Xbox Support Disappeared?


    For a couple of weeks I have been trying to reach Xbox support as I have lost all visual output from my Xbox. However, calls are always hung up by the automated system without putting me through to anyone and online chat hasn't been available.

    Is this due to Coronavirus? Fair enough if yes, but surely they could have still maintained the online chat functionality?

    :)
     
    BlindJak, Mar 25, 2020
    #1
  2. ToneyJxska Win User

    Has Xbox Support Disappeared?

    Tal vez este saturado en estos momentos

    [Mod Translation - Maybe it's saturated right now]
  3. kev edin Win User

    Has Xbox Support Disappeared?

    Microsoft support is under huge volume of people getting in touch. So it will be slow.

    Also the covid 19 virus will affect them as well . We all just need to try and help each other and go with the flow.

    If you have been in touch with Microsoft they will eventually get back to you . đź‘Ť
  4. ArminatorX Win User

    Has Xbox Support Disappeared?

    If you can't contact support due to the call center and chat support being understaffed to prevent Corona spreading, you can first try the troubleshooting steps outlined here: https://beta.support.xbox.com/help/...tv-or-monitor-screen-is-blank-while-connected

    If these troubleshooting steps don't bring back the console's visuals, then it's defective in a way it can't be repaired by yourself.

    In that case, simply go to
    https://devicesupport.microsoft.com
    and sign up your console for repair, without needing to talk to support.
  5. BlindJak Win User

    Has Xbox Support Disappeared?

    Thanks ArminatorX, (and indeed everyone for your responses, which confirmed my thoughts),

    I had already tried the trouble shooting, to no avail, but had missed the link to register for repair, hence trying to contact support. Thanks for providing. Doesn't look like that's up and running either. I'll just have to find other forms of entertainment
    to see me though lock-down!!
  6. Jeremy2085 Win User

    Has Xbox Support Disappeared?

    I would say there is a good chance that the virus has something to do with it as many offices, businesses and non essential shops are being shut down due to the lockdowns been put in place by the goverment.
Thema:

Has Xbox Support Disappeared?

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