Have not received Mixerpot rewards

Discus and support Have not received Mixerpot rewards in XBoX Sales and Promo to solve the problem; I watched the Xbox mixer livestream at 4pm est on November 10th and it was promised that viewers would get in game content for Sea Of Thieves and Forza... Discussion in 'XBoX Sales and Promo' started by SolarFlare302, Feb 12, 2019.

  1. Have not received Mixerpot rewards


    I watched the Xbox mixer livestream at 4pm est on November 10th and it was promised that viewers would get in game content for Sea Of Thieves and Forza Horizon 4. But I never received anything.

    :)
     
    SolarFlare302, Feb 12, 2019
    #1
  2. XBF Crystal P Win User

    Have not received Mixerpot rewards

    Hi there SolarFlare,

    Thanks for reaching out. I'm sorry to hear about the issue with a Mixer Channel Promotion.

    When a promotion is created, usually there are steps required to help create history and data for the developers on who completed the promo.

    For example, When gaining mixer points for a certain promotion, you will have to
    register and create an account with the developer's website. That account is then linked with your mixer account to help gather information of the attendance needed for promotional points.

    Unfortunately, here in forums, we do not have the appropriate tools to further assist. We recommend to contact
    Mixer Support for further assistance.

    Also, you can try to contact Sea of thieves and FH4 support for more assistance.

    Thank you for letting us know about the issue. We'll be locking the thread. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further
    assistance.

    Thank you and have a great day.
  3. SolarFlare302 Win User

    Have not received Mixerpot rewards

    I cantacted the Xbox Support and Mixer Support during the two week period and they both kept on telling me to contact each others support
  4. SolarFlare302 Win User

    Have not received Mixerpot rewards

    I have contacted both supports over the months and they both tell me to contact one anothers support and i have been bouncing between both since
  5. MXR Alpha Elite Win User

    Have not received Mixerpot rewards

  6. XBF Amber M Win User

    Have not received Mixerpot rewards

    Hi Solar,

    Thanks for reaching out to us in the forums with this question.
    We understand this can be confusing or frustrating and want to help as best as we can regarding the MixPot.
    If it is within two weeks of the event, customers can post in the Sales
    & Promotions forum
    or in the Mixer
    Promotion forum
    to receive assistance. From there, specific agents that work with the Mixer team can fulfill customers' request. Please be mindful that due to the popularity of MixPot, some
    viewers may not receive content if it has passed the two week mark.

    I hope that this information helps out.
Thema:

Have not received Mixerpot rewards

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