Having Xbox live sign in issues on Xbox app On PC

• Make sure you’re signed in only on this machine. If you have signed in to any other PC’s with the same account lately, ensure you’ve signed out everywhere else.
• Launch the Xbox App prior to launching the game, and ensure that your profile signs into Xbox Live without issue.

Hi Ucoq,

Thanks for reaching out to the forums. We see you have an issue on your PC. Try signing out of everything Xbox related. This means the Xbox app on PC and phone, companion app on PC. This is odd as it works on the phone and not your PC. Do you have an Xbox
to test the communication on?

Thanks,

Brad

Hello Fellow gamer,

Thanks for reaching out to the forums. We see you have an issue signing in. Here is a guide for

signing into the Xbox app. Try power cycling the PC also. Shut the PC completely down wait a few minutes then turn it back on.

Thanks,

Brad

Hi Alexandre,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're getting an error message and code when trying to sign into the Xbox app on your PC.

Since you're receiving error code 0x87dd0005, which normally occurs if there's a problem with the

Xbox Live Service Status or with an unexpected error on your device, and have already determined that you're able to access other games, then your profile may be having an issue (if there is not a service alert at the moment).

I recommend that to troubleshoot this issue, you remove (sign out) of your profile in the Xbox app, restart your PC, then

re-add (sign in) your profile to the Xbox app. This should refresh your information as it gets downloaded again.

To sign out of your Microsoft account:

1. Open the Xbox app.
2. Select Settings.
3. Select Sign Out.

Give the troubleshooting a try and please let us know the results.

I hope that this helps out.

I have the same issue and I'm also on Comcast. My Xbox One and the Xbox App (PC & Phone) won't connect to Xbox Live. When I disable the WiFi on my phone, the Xbox App connects to Xbox Live without issue. It must be an issue with Comcast.