Headphone jack broke after not very much use on both of my controllers

Discus and support Headphone jack broke after not very much use on both of my controllers in XBoX on Consoles to solve the problem; On both of my controllers the headphone jack just moves around, side to side, and due to this i can sometimes get it into the right spot but if I even... Discussion in 'XBoX on Consoles' started by DR507, May 11, 2019.

  1. DR507
    DR507 Guest

    Headphone jack broke after not very much use on both of my controllers


    On both of my controllers the headphone jack just moves around, side to side, and due to this i can sometimes get it into the right spot but if I even lightly move it the headphones disconnect, I have tried multiple pairs of headphones and it still does
    nothing. I have only had my xbox since christmas so is this a common issue, and is there anything i can do. Also I have restarted my xbox multiple times and I I'm not getting any muted symbols when I'm in parties, the headphone jack just moves around.

    :)
     
    DR507, May 11, 2019
    #1
  2. XBF Crystal P Win User

    Headphone jack broke after not very much use on both of my controllers

    Hi there DR507,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with the 3.5mm jack on the Xbox One Controller. I recommend to try contacting
    Customer Support
    or further assistance or visit the
    Device service and Repair
    site to see if your controller is under warranty.

    Try this out and let us know the results.
  3. XBF Amber M Win User

    Headphone jack broke after not very much use on both of my controllers

    Hi DR507,

    Thanks for the update with your reply. When a controller's headphone jack has been damaged and is no longer working, if in warranty, then the controller would simply be replaced instead of repaired. Sadly, if both of your controllers have
    exceeded their warranty, then you simply would need to replace them.

    Alternatively, if the controller itself is working just fine, you can try using an Xbox One stereo headset adapter. This is something that other gamers have tried in this sort of situation and it has proven to work in many, many cases. For a bit more
    information on the headset adapter, I recommend our support article entitled Connecting a compatible headset
    to Xbox One
    .

    I recommend giving this some consideration as it is worth a try.

    Hope this helps a bit more.
  4. DR507 Win User

    Headphone jack broke after not very much use on both of my controllers

    Unfortunately both of my controllers exceed their warranty, could you give me an estimate in USD as to how much replacing the jack would be?
  5. isp0tz Win User

    Scratchy/Distorted System Sounds after Summer Update

    I have the same problem when using a headphone through the controller headphone jack.
  6. onyxishere Win User

    Headphones

    If your headphones have a 3.5 mm jack and your controller supports it then simply plug the headphones into the hole in the front of the controller. If the controller does not have the jack then you'll need to purchase a headphone adapter for the controller.
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Headphone jack broke after not very much use on both of my controllers

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