Headphones not working

Discus and support Headphones not working in XBoX on Consoles to solve the problem; Headphones are not connecting to my controller which is wireless. I have two of them one from the box of the console and one from another box and none... Discussion in 'XBoX on Consoles' started by Daneal James Canayon, Aug 28, 2019.

  1. Headphones not working


    Headphones are not connecting to my controller which is wireless.

    I have two of them one from the box of the console and one from another box and none was able to connect to the headphones. It always uses the tv speaker. The controllers were brand new. Please help

    Edit - i opened the box around the month of June

    -do i need xbox headphones for it?

    -do i need some kind of adapter?

    -is my controller damaged?

    -what do i do?

    -i have an Xbox One S

    -what details do you need to solve this problem?

    Also pls make server for the philiphines

    It took me a long time to type this with a controller

    :)
     
    Daneal James Canayon, Aug 28, 2019
    #1
  2. ArminatorX Win User

    Headphones not working?

    As the page that XBF Javier R linked to explains, the console can't know if you use the headset for chat only or for game sound as well, and will not mute the TV sound output.

    If you don't get game audio from your headset, but chat sound is working, then go to the settings, and under "Display & Sound" enable game sound through your headphone.

    Unless you have bought the Dolby Atmos for Headphones app (and not only the free trial app), you should use Stereo or Windows Sonic to get game sound from your headphones.

    If neither game sound nor chat sound is coming from the headset, try the headset on a different controller, or try different headphones on your controller (e.g. earplugs that came with your smartphone or something like that).
  3. onyxishere Win User

    Headphones not working

    Sorry to hear it. Please try unplugging the headphones then replug them in to see if that helps. If it does not then try a power cycle on the console by holding the power button on the console for 10 seconds till it shuts down.
  4. AridLizard Win User

    Headphones not working

    press the Xbox button then press RB 3 times to get to the
    Xbox settings.

    under the Display & Sound options you will find the Volume button.

    select that and you can select whether Party Chat is played through the headset, TV or both.

    hope that helps
  5. XBF Ruben D Win User

    Headphones not working

    Hello Daneal James Canayon,

    Thank you for posting on Xbox Forums. In regards to your headphones not connecting to your controller, have you tried to
    Update the controller? If not, I would recommend tryin this as a solution, I would also recommend trying
    to connect the controller to your console with a USB cable then connecting your headphones to your controller.

    I would also suggest trying this support article for Troubleshooting Xbox headset issues. if you require further assistance
    please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.
  6. XBF Erick C Win User

    Headphones not working

    Hey there!

    Thank you for reaching out to us on the Forums. Sorry to hear you are running into this problem with the Headset not working properly on the console. I know this has been something that affects some users and one thing that has worked get this issue resolved
    is to use an Adapter for the headset to connect to the controller instead of plugging it in directly to the controller.

    Helpful Troubleshooting:

    Xbox One Chat Headset Troubleshooting

    Set up and Troubleshoot your Xbox One Stereo Headset

    Can you please let us know what type of headset you are using (brand/manufacturer/model) so that we can see if there is any information we can provide specific to the headset.
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Headphones not working

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