Headset audio problem on Xbox One

Discus and support Headset audio problem on Xbox One in XBoX on Consoles to solve the problem; Hi all, I have an issue with audio coming through my Xbox One. I am connecting Turtle Beach Elite 800x. When I sign in to my profile I see the pop... Discussion in 'XBoX on Consoles' started by ballydupp, May 23, 2020 at 8:32 AM.

  1. ballydupp
    ballydupp Guest

    Headset audio problem on Xbox One


    Hi all,

    I have an issue with audio coming through my Xbox One. I am connecting Turtle Beach Elite 800x.

    When I sign in to my profile I see the pop up ‘Headset Assigned’ but cannot hear through them, nor does the microphone show activity on setting up a party; in fact there is a very brief error message “We were unable to find a microphone for these people.
    Go to device settings” with a yellow exclamation mark!

    The headset icon shows next to the controller battery life icon on Home. It looks set up in the Settings > Devices & streaming > Accessories window. I have checked the cable and configuration set up on https://support.turtlebeach.com/hc/...34-Elite-800X-Xbox-One-Setup?mobile_site=true.

    The headset will connect to my phone over bluetooth. I also have a pair of cabled Turtle Beach that don’t work but I am not 100% confident about them. It might indicate there is a problem with the Xbox but I’m not sure.

    Hopefully I am being a dope and it is an easy fix, easily identified by one of the community, I dont have many options if not. Microsoft will not help me direct, they do not offer support on this, which is unfortunate as use of a headset is pretty integral
    to using an Xbox.

    Any help or suggestions offered will be greatly appreciated.

    Thanks in advance, Ian

    :)
     
  2. XBF Crystal P Win User

    Adjusting Party Chat Volume

    Hi there Ka Kase,

    Thanks for the reply. I'm sorry to hear about the issue with audio settings for a headset.

    In order to receive the audio settings through the Xbox, you will need to plug in the headset to the controller. Once you connect the headset to the controller you will be able to change any audio settings such as the Party chat volume. Unfortunately, when
    you connect the headset to the tv you will only receive the audio from the TV.

    Check out these articles:


    Try this out and let us know the results.
  3. FriskiNiski Win User

    Logitech G933 Patch

    Hello karimsastre,

    What problems are you having with this headset?

    From the logitech support site -

    Xbox One™

    The G933 gaming headset can be connected to your Xbox One™ console using the included the 3.5mm audio cable.

    1. Set the mode switch on the G933 gaming headset to Wireless Off mode for passive audio mode, or set to Wireless On mode for active audio mode with additional features.
    2. Connect the G933 gaming headset to the Xbox One™ controller using the included 3.5mm cable. NOTE: Older Xbox One™ controllers may not support direct 3.5mm cable connections and may require the Xbox One™ Stereo Headset Adapter (sold separately)
    NOTE: Headset will not operate via USB Wireless Mix Adapter on Xbox One.
  4. TobyHoover Win User

    Will The Turtle Beach X32 Be Compatible with the new Xbox One Headset Adapter?

    If you do not have the RCA out, the only way this would work is if the Headset uses the Optical Out of the ONE

    To get in to details Turtle Beach Says: Please note that you will need to connect this headset to the stereo outputs from your TV or audio receiver for game audio and use the Kinect® for game chat with Xbox One.

    www.turtlebeach.com/.../58

    Microsoft Says:

    The following 3.5-mm audio headset types are supported:

    A single 3.5-mm audio cable headset.

    A dual 3.5-mm audio cable headset with 3.5-mm CTIA audio cables.

    A headset with chat audio provided by a 3.5-mm audio cable and game audio provided by a separate cable with RCA or optical connectors. (Only chat audio will be enabled through the Stereo Headset Adapter. For RCA/optical connectors [game audio], follow the
    manufacturer’s instructions to connect to the console.)

    An Xbox 360 Wired Headset with a 2.5-mm audio cable. Connect to the Stereo Headset Adapter by using the 2.5-mm-to-3.5mm adapter that’s included with the Xbox One Stereo Headset Adapter.

    support.xbox.com/.../stereo-headset-adapter
  5. LSpear76 Win User

    Game audio through stereo headset?

  6. TobyHoover Win User

    Headset ?

    To answer your question yes, but please read the whole post: Turtle Beach said:

    Please note that you will need to connect this headset to the stereo outputs from your TV or audio receiver for game audio and use the Kinect® for game chat with Xbox One.

    www.turtlebeach.com/.../344

    Microsoft says:

    The following 3.5-mm audio headset types are supported:

    A single 3.5-mm audio cable headset.

    A dual 3.5-mm audio cable headset with 3.5-mm CTIA audio cables.

    A headset with chat audio provided by a 3.5-mm audio cable and game audio provided by a separate cable with RCA or optical connectors. (Only chat audio will be enabled through the Stereo Headset Adapter. For RCA/optical connectors [game audio], follow the
    manufacturer’s instructions to connect to the console.)

    An Xbox 360 Wired Headset with a 2.5-mm audio cable. Connect to the Stereo Headset Adapter by using the 2.5-mm-to-3.5mm adapter that’s included with the Xbox One Stereo Headset Adapter.

    See:
    support.xbox.com/.../stereo-headset-adapter
Thema:

Headset audio problem on Xbox One

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