Help, cannot add user or download updates for xbox one.

Discus and support Help, cannot add user or download updates for xbox one. in XBoX on Consoles to solve the problem; Please help, I cannot add user to xbox one and cannot download any updates. Have tried all suggestions, hard reset, rebooting modem, unplugging etc, I... Discussion in 'XBoX on Consoles' started by ALum1num, Nov 19, 2019.

  1. ALum1num
    ALum1num Guest

    Help, cannot add user or download updates for xbox one.


    Please help, I cannot add user to xbox one and cannot download any updates. Have tried all suggestions, hard reset, rebooting modem, unplugging etc, I have also eliminated a switch and connected directly to my router. I do have internet, able to surf
    at 175up and down, have set router to suggested xbox one settings and have also reset xbox to factory. still cannot add user. At attempt it will try for a brief second then, circle of death then boot me back to +add user. For the update it does the same
    thing error will show 0x80072ee2. I was able to logon to the server and talk to a buddy, but not able to play a game or get onto xbox live. I know there are other threads, I have read most, but they haven't helped me. Narrowing it down to the hard drive
    possible sign of failure? Any help would be appreciated. Thanks

    :)
     
    ALum1num, Nov 19, 2019
    #1
  2. XBA_Hype Win User

    Help, cannot add user or download updates for xbox one.

    you could try clearing your alternate mac address - settings - network settings - advanced - alternate mac - clear
  3. Koods Win User

    Help, cannot add user or download updates for xbox one.

    I'd say given that you've tried a lot of the things already mentioned in other threads the time is now to ask if the console is still under warranty? If it is then it would be an idea to open a support case and get it sent in for repairs as it definitely
    sounds like there's something going on that is beyond just a mere quick fix type solution.
  4. XBF Leo G Win User

    Help, cannot add user or download updates for xbox one.

    Hello ALum1num,

    Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Is your console enrolled in the

    Xbox Insider Program
    ? The Xbox Insider Program gives it's users a different system update from the normal user which could cause issues with the console. If your console is enrolled in the Xbox Insider Program, we suggest

    submitting feedback
    through the Xbox Insider Hub App and the Xbox Insider subreddit. What are your upload and download speed through the console when you look at the detailed network statistics in the

    network settings
    ? Is your NAT type open, moderate or strict? Do you see any packet loss? Be sure to let us know the results!
  5. ALum1num Win User

    Help, cannot add user or download updates for xbox one.

    Aqua,

    I have tried it during the day and in the middle of the night, before and after speed tests. I am pretty sure it is not a bandwidth restriction and to add icing to that, I work for my ISP so I'm sure it isn't the issue.
  6. ALum1num Win User

    Help, cannot add user or download updates for xbox one.

    Koods,

    Sadly it is a first gen console, it may be time for a newer one. Hoping to find that one person who troubleshot further than I did. Thanks for the quick reply.
Thema:

Help, cannot add user or download updates for xbox one.

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