HELP - PUR-StorageInternalServerError when I try to change GamerTag

Discus and support HELP - PUR-StorageInternalServerError when I try to change GamerTag in XBoX on Consoles to solve the problem; I have been trying to change my gamertag on my account and keep getting the same error: PUR-StorageInternalServerError (this always comes up)... Discussion in 'XBoX on Consoles' started by LuisBerrueco, Oct 24, 2020.

  1. LuisBerrueco
    LuisBerrueco Guest

    HELP - PUR-StorageInternalServerError when I try to change GamerTag


    I have been trying to change my gamertag on my account and keep getting the same error:

    PUR-StorageInternalServerError (this always comes up)

    DYQQL56x5BluAJFlH8qS09.0.12 (this seems to change every time)

    I recently got a new xbox but still have access to the one I had before. I've been researching and found a post stating to check the xbox one online safety, "buy and download" section in my account to assure that "anything" is selected and not "free
    only" or "nothing". But I cannot find the exact location referenced in the post. Link for that post:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/unable-to-download-new-windows-store-apps/6efb7ac6-42f9-4f9d-94da-64c57a83eed0?page=2

    Can someone please help me locate that area of my account and also suggest any other possible solutions for this problem.

    Thanks in advance.

    :)
     
    LuisBerrueco, Oct 24, 2020
    #1
  2. vJDv Win User

    Gamertag available and also taken??

    The reason is when making a gamertag or changing to a gamertag. When you look for a gamertag for example try to add it as a friend and it will say " gamertag does not exist on xbox live " but when you try to change it says it's taken. The reason for this
    as the user of the gamertag has went inactive for a long time it's years before this happens and it's when there email has not been active as well. But the gamertag itself is still on xbox live system archive for if the user with the username ever wants to
    come back. The gamertag will come back to active. I hope this helps.
  3. Zemo USA Win User

    Support Code 8b050008-6f419139-9eeb859f when trying to change XBL Gamertag

    I've tryed all of these suggestments and I still get the same error code when I try to change my XBL gamertag.

    Help please!
  4. Jacyintha Win User

    Try to change my gamertag. Help!

    Additionally, no one either in the forums or other support channels will be able to check or free up the tag for you. If it's not taken, it could be reserved by Microsoft for whatever.

    Really the only option you have is to test an account. If it doesn't work, it doesn't work.
  5. FreeGames4LIVE Win User

    Try to change my gamertag. Help!

    Gamertags are shared across Xbox LIVE, Windows LIVE, Zune, and other MSFT services. They also do not take spaces or capitalization into account. So just because "Link Boots" does not show up as a gamertag that you can be friends with, doesn't mean that the
    tag isn't a real one. It could be part of another service or it could be "LinkBoots", "LI NK Boo ts", etc.
  6. Dubstep Kittens Win User

    No "XXX is online" notification

    Changing your gamertag is most likely not the issue. When I changed my gamertag back in September last year I never had an issue with notifications. I'll keep looking around to try and find an answer to your question but I just posted this to try and help
    you rule out a possibility.
Thema:

HELP - PUR-StorageInternalServerError when I try to change GamerTag

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