Help with getting an account back

Discus and support Help with getting an account back in XBoX on Consoles to solve the problem; I made an account on my Xbox 360 with the same email as my xbox one, and I cant get my Xbox 360 account back. Any ways on how to get this back?... Discussion in 'XBoX on Consoles' started by fawntapestery713, Mar 28, 2020.

  1. Help with getting an account back


    I made an account on my Xbox 360 with the same email as my xbox one, and I cant get my Xbox 360 account back. Any ways on how to get this back?

    :)
     
    fawntapestery713, Mar 28, 2020
    #1
  2. Wishcatcher Win User

    Help with getting an account back

    Hi,

    If you put the 2nd step verification on your account, you should put another code as password on your xbox 360 ( check this > https://account.live.com/proofs/manage/additional
    ) .

    Otherwise i suggest you to change your password ( less than 16 characteres ).

    Regards
  3. Zenosos Win User

    Help with getting an account back

    Firstly do you know the login details for your account on Xbox one? As the account login details should be the same.
  4. Miss Bijoux Win User

    Please help get account back!

    Hey NyKez -

    For assistance with account issues, you'll want to reach out to
    phone support
    directly. We are unable to assist with account or billing issues here on the public facing forums.

    Good luck!
  5. ArminatorX Win User

    Need help getting account back

    The problem is, that in the past, hackers tried to social engineer support agents into giving them access to other peoples accounts.

    Therefore it's very hard to convince support that an account you want access to is actually yours.

    What prevents you exactly from using the account recovery form? Can't you provide the required information? If so, the support can't determine if you are the owner that simply "forgot" the required information, or if you're a hacker that tries to gain access
    to the account and simply doesn't have the information.

    So, what exactly are you having trouble with? Maybe we can explain how to "properly" use the account recovery form.

    Be aware however: This is a public community forum, so do NOT post any personal information here! Just try to describe what parts of the account recovery process you have trouble with, and we'll try our best to help you.
  6. xXxDeAdEnDxXx Win User

    Need help getting account back

    I forgot the password and Since I don't remember it xbox support would lead me to those account recovery fourms and my attempts and the infomation I submit get denied.
Thema:

Help with getting an account back

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