Discus and support HELP WITH PAYMENT in XBoX Sales and Promo to solve the problem; Good night, more than a month ago I bought my subscription to xbox games pass ultimate for $ 20 MXN (local currency of my country), until about 4 days... Discussion in 'XBoX Sales and Promo' started by MR DOG:v, Sep 25, 2019.

  1. MR DOG:v
    MR DOG:v Guest


    Good night, more than a month ago I bought my subscription to xbox games pass ultimate for $ 20 MXN (local currency of my country), until about 4 days ago it has expired and I want to pay it again because it does not let me rent any another subscription
    until you do.

    I have a sufficient balance in my Xbox account but the payment option for my account balance does not appear. Only PayPal and cards appear because I have been charged to my PayPal account every month but I cannot add funds to my PayPal.

    I need urgent help because I want to play some new GamePass titles and recently I had a new PC to play the same way there XBOX games. Thanks I wait answer.

    MR DOG:v, Sep 25, 2019
  2. Mister Darcy-9112DFB Win User

    Help on Payment

    Greetings, H4v0K Ac3. Before calling support can you please log on to
    and make sure everything is configured correctly with regards to your payment options according to this sticky:
    ? If there are any discrepancies in your billing information you may encounter errors.

    If everything looks good on your end then I would recommend getting in touch with phone support for your region.

    Thank you! Let us know if you have any further questions.
  3. Misses Quinzel Win User

    Help with payment

    Hey there, GucciGlo1017! I'm sorry to see you are unable to not only use your payment options, but you can't even add new ones on the console. I went ahead and bubbled you up to the correct team to fix this. I hope we can work this out! :D
  4. TomDavies1997 Win User

    Payment help.

    Thank you.

    Do you have the UK support number? :)
  5. Big Nik UK Win User

    Payment help.

    call support in your region, they should be able to help
  6. Smwutches Win User

    Payment Help

    Microsoft currency can only be used to be purchase games, DLC, avatar items, etc. from the Xbox store. Even though EA Access is available to purchase from the Xbox store, it is a subscription service from EA. You can't use Microsoft currency to pay for
    third party subscriptions, or any subscription really.



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