High ping/latency on my xbox one for no reason

Discus and support High ping/latency on my xbox one for no reason in XBoX on Consoles to solve the problem; Hi all, Hoping I can get some support. For whatever reason, when I moved into my new place, i have high latency on my xbox. I have the second highest... Discussion in 'XBoX on Consoles' started by commradhypnotic, Mar 22, 2020.

  1. High ping/latency on my xbox one for no reason


    Hi all,

    Hoping I can get some support. For whatever reason, when I moved into my new place, i have high latency on my xbox. I have the second highest internet package you can buy from my isp. 600mps, and 25 upload. my download and upload test just fine, but my ping
    is between 70 ms and 90 ms. which is terrible. I was on a wireless connection for years and was excited to finally get a wired connection.

    Things I have done. I have an open nat, I have a static IP, I have watched every youtube video and read every thing i could on the net, nothing helped. Hence why i am here. When i test my ping on my computer, or my phone, my latency is just fine. between
    15-22 ms. I have tried multiple cat 5 cables. At first i thought this was a isp problem. I have spent hours on the phone with my isp, and had great people try to help me. They sent over new modems, they even sent over a technician to put a brand new line
    in my house, right from my xbox to the power pole, which is only about 30 feet away from my living room. My buddy is a software engineer, and I have been on xbox live gaming since year 1. I know how to set up my network for gaming, but I asked my buddy to
    come over and check it regardless. He said nothing is out of sorts. This is a huge problem for me as I cant enjoy games anymore, with my ping that bad, i went from being a top online player, to middle of the pack, because my latency is so bad.

    I have tried hard reboots, clearing my alternate mac, changing dns settings, going back to wireless, (wireless is faster) but not much. changing from instant on, to engergy saving mode. clearing the storage thing on blu ray. (sorry cant remember the name)
    I am really at a loss. I am at the point where i am going to buy a new xbox just to rule that out, but dont want to, because the next gen is coming out soon.

    any and all help will be appreciated.

    :)
     
    commradhypnotic, Mar 22, 2020
    #1
  2. commradhypnotic Win User

    High ping/latency on my xbox one for no reason

    i have opened all the ports. one of the first things i do.
  3. Zenosos Win User

    High ping/latency on my xbox one for no reason

    Hi, I have read through your post and fully understand your situation and the Xbox Ambassadors are here to help.

    I've yet to come across an issue like this but would like to rule one of the most common things people forget to do to help improve internet connection from their router.

    Many ISPs don't know their routers have security settings preventing the best connections for certain products and only opening your ports through logging into your router to allow the Xbox access and priority over other connections on your network.

    If you have not yet done this I highly recommend trying this to see if it helps in anyway.

    Use the following guide https://beta.support.xbox.com/help/Hardware-Network/connect-network/network-ports-used-xbox-liveTo
    help with opening up the ports to allow your Xbox to communicate the best with your internet provider.
  4. KALEEF Win User

    NAT: Our problem or Xbox LIVE?

    The latency test is pinging a server in seattle so you will have a high ping result so unless of course the latency test on the xbox one is a lot higher than what you get when you ping a seattle server on your pc there should not be a problem.
  5. ZombieDeano Win User

    Latency gone thru the roof!! Now I know why!!

    That latency figure is wrong. I am with Virgin broadband too, at the same speed as you also. My latency has always been 150-160ms when testing the Xbox One, but that is because it is pinging from a US server. It doesn't test locally. This has been discussed
    elsewhere, and is the same for everyone. It does not mean that you are gaming with a high latency.

    Try testing your ping and speed on speedtest.net using a PC. My ping on there is between 0 and 3ms as it pings locally. If you have Titanfall take a look at the server it connects you to as it tells you the ping latency . It's usually around 30ms.
  6. theTINMAN23 Win User

    High Latency/Ping

    Since Battlefield 1 uses Electronic Arts servers, you need to contact the Electronic Arts support for that issue.

    You say your PC works fine, and other games don't appear to have the same amount of high ping, I'm assuming it is an isolated problem with the Battlefield service.

    So please contact EA at
    https://support.ea.com
    I thought that may be the case, but its not limited to BF1 unfortunately. Just happens that I play that more than anything else currently.

    My xbox still shows up with a high latency (with a wired connection) after running the detailed network statistic option.

    I've currently contacted EA, and lets hope its on their end, but none of my mates seem to be having the same issue.

    Thanks for replying!
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High ping/latency on my xbox one for no reason

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