Home Button on Xbox Controller Not Working Consistently

Discus and support Home Button on Xbox Controller Not Working Consistently in XBoX on Consoles to solve the problem; Hi, I’m on the Xbox series X and I just connected my new controller for the first time today, so it’s all updated and everything. The only problem is... Discussion in 'XBoX on Consoles' started by untilTheLight, Jan 9, 2022.

  1. Home Button on Xbox Controller Not Working Consistently


    Hi,

    I’m on the Xbox series X and I just connected my new controller for the first time today, so it’s all updated and everything. The only problem is the home button is not responsive more than half of the time. I have the forza controller, so I can see that the light becomes brighter (because of the transparent controller shell) when I press the home button aka that it’s recognizing my finger press, but it does not pop open the home menu consistently. I have to hold it for longer than normal if I want the menu to open every time. Also the long press to open the restart etc. menu is almost impossible to open because it’s not recognizing that I’m pressing the button for that long and instead I get the regular menu.

    Is this just the controller malfunctioning? Do I need to send it in for repair? My other controller that I received at the same time as this one functions fine.

    edit: it appears I just need to press it almost twice as hard as my other controller (and any controller I’ve ever used before)… so this almost does seem like a bad hardware problem and not a technical one

    Thanks.

    :)
     
    untilTheLight, Jan 9, 2022
    #1
  2. Francia J. Win User

    Home Button on Xbox Controller Not Working Consistently

    Hi untilTheLight, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    I appreciate the detailed information and in regards to your concern, it would be really best to get it replaced.

    You can request a replacement for your controller by signing in to this link and submitting the controller's serial number:

    https://support.xbox.com/help/hardware-network/...

    After you have successfully completed the replacement order the shipping label will be sent to you within 24-48 hours.
  3. wwkingms Win User

    xbox controller home button issue wont resolve

    OK strange new development/observation

    it appears if i plug the controller into the xbox via usb, than still the home button doesn't work, HOWEVER if i remove the batteries making the controller dependent on the xbox for power then the HOME BUTTON WORKS IMMEDIATELY! while plugged into the xbox
    with a working home button if i put the batteries back into the controller, without hitting anything, the home button stops working again.

    and remember the controller will turn the xbox on via home button even while not connected by USB...

    what in the world is up with this controller?!
  4. Kenny H. Win User

    Controller Home Button Not Working

    When you restarted the console, did you just push the power button or hold it down? If you haven't already, try holding it down for 10 seconds until it shuts down, then reboot it. If you've tried that and are still having trouble, you'll want to start a
    new thread so you can get the most help.
  5. KushBerryMufins Win User

    Controller Home Button Not Working

    Just came across this issue with the Xbox button not working. It was working fine just 2 hours ago I don't get it. I've tried restarting the console I've switched controllers and even went out and bought a new controller still nothing. WTF!!! Someone please
    help!
  6. Knocternal Win User

    Controller Home Button Not Working

    I started having the same issue the other day. Controller was fine early in the day and then home button would not work later that night. It will turn my Xbox and controller on. It wont bring up the dashboard or the option to turn off controller or console.
    I have charged the battery pack, tried to use AA batteries and tried to update all to no avail.
Thema:

Home Button on Xbox Controller Not Working Consistently

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