Home Xbox survey

Discus and support Home Xbox survey in XBoX on Consoles to solve the problem; I recently completed the survey to get an extra home Xbox switch, after completing the survey it said that I had an extra switch, however, I have been... Discussion in 'XBoX on Consoles' started by tombl4ke, Sep 28, 2019.

  1. tombl4ke
    tombl4ke Guest

    Home Xbox survey


    I recently completed the survey to get an extra home Xbox switch, after completing the survey it said that I had an extra switch, however, I have been unable to use it and it says that I am out of switches. Is there anything anyone can do to fix this?

    Thanks

    :)
     
    tombl4ke, Sep 28, 2019
    #1
  2. XBF Ruben D Win User

    Home Xbox survey

    Hello tombl4ke,

    Thank you for replying back. Unfortunately, there isn't any other alternative other than waiting a year for the Home Console Switches to reset. I understand that this is frustrating, however, as stated there are no other alternatives to resolve the issue
    and we ask that you wait patiently for it to reset.

    At this time, since there are no other resolutions, we will be locking this thread. If you have any other questions or concerns please feel free to create a new thread letting us know. Thank you again for posting on Xbox Forums.
  3. XBF Ruben D Win User

    Home Xbox survey

    Hello tombl4ke,

    Thank you for posting on Xbox Forums. In regards to this Home Console issue, have you tried to
    Power Cycle the console to ensure that there isn't anything that could be preventing you from switching your Home console? If the Power
    Cycle does not resolve the issue, then at that point you can try a Soft Factory Reset, (Keep Games & Apps),
    to see if that will fix the issue.

    If neither option works then you will have to wait until the year is up on the Home Console Switches to switch your Home console once again. If you have any other questions please feel free to reply back letting us know. Thank you again for posting on
    Xbox Forums.
  4. tombl4ke Win User

    Home Xbox survey

    I am afraid that the problem still persists after trying both solutions, is there any alternative to waiting until next year?
  5. Smwutches Win User

    Games sharing

    If you have the opportunity for an extra change, you will be given a survey when you try to change your Home again. If you are not given a survey, then you would have to wait until it resets on its own.
  6. XBF Nestor S Win User

    My Home Xbox

    Hey Y1su5 thanks for taking the time to bring this issue to us.

    Short answer is yes there is a way to get an extra home console simply go through the home console settings and it should prompt a survey. Once that survey is completed it should allow another home console. If that doesn't
    work then the account will have to wait a full year from the last change for the system to reset the 5 home console settings.
    There is no way for us here on forums or even our Xbox Support Specialists to reset it manually. Give it a shot and let us know if we can further assist with any other issues or concerns.
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Home Xbox survey

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