How about we make a Payment and Billing section on our website not support simple, common ...

Discus and support How about we make a Payment and Billing section on our website not support simple, common ... in XBoX on Consoles to solve the problem; For starters - I tried to remove an older credit card from a financial institution I no longer bank at. Fails because it's currently being used for... Discussion in 'XBoX on Consoles' started by ChadSiefert, Jun 6, 2014.

  1. ChadSiefert
    ChadSiefert Guest

    How about we make a Payment and Billing section on our website not support simple, common ...


    For starters - I tried to remove an older credit card from a financial institution I no longer bank at. Fails because it's currently being used for subscriptions. OK - that makes sense. Go add a new card and switch the subscriptions over. Easy right?
    Wrong.

    I went and added a new credit card in the "Payment & Billing - > Manage Payment Options" section. Works great.

    Now I go to the "Subscriptions" section and click on the credit card being used for the subscription thinking that I'd see the card I just added as an option to switch to. Nope. OK - I can "add a new payment method" though so let's go ahead and do that.
    What - that payment method already exists? I just added it so not really surprising but this is starting to get a little frustrating.

    OK - back to the "Payment & Billing -> Manage Payment Options" section. Delete the card I just added. Done.

    Back to "Subscriptions" section and click on the credit card being used for the subscription. "Add a new payment method". Done - awesome!!! Now to fix up that other pesky subscription that is still using the old card. Whoops...absolutely NO way to do
    this.

    So - what's a guy to do. Well - according to this forum http://forums.xbox.com/xbox_forums/xbox_support/xbox_360_support/f/12/t/19164.aspx the suggestion is to call support. Seriously??? Why would you offer a payment and billing web site if you were
    going to screw it up this badly? I'm going to make a phone call now to make a very simple change that I should have been able to do online. Frustrating. Annoying. Disappointing. I'm sure there are a hundred rational explanations for why this sucks so
    badly but instead of coming up with excuses please just fix the issue.

    :)
     
    ChadSiefert, Jun 6, 2014
    #1
  2. xNickRAGEx
    xNickRAGEx Guest
    Enforcement end

    can we please make this whole process simple and be notified of an extension through email or the website, or should we keep having support tell us to use a website that clearly doesn't help?
     
    xNickRAGEx, Jun 6, 2014
    #2
  3. xNickRAGEx
    xNickRAGEx Guest
    Enforcement end

    Or all of the "support" here could stop copy/pasting the same useless talking points on hand?
     
    xNickRAGEx, Jun 6, 2014
    #3
  4. fredgiblet
    fredgiblet Guest

    How about we make a Payment and Billing section on our website not support simple, common ...

    I think you can do it from commerce.microsoft.com by going to the subscription and using the manage option. It's stupid how obscure the options are though.
     
    fredgiblet, Jun 6, 2014
    #4
  5. fredgiblet Win User

    How about we make a Payment and Billing section on our website not support simple, common changes? That'll frustrate people to no end!!!

    I think you can do it from commerce.microsoft.com by going to the subscription and using the manage option. It's stupid how obscure the options are though.
  6. Mister Ohnaka Win User

    Your payment instrument could not be authorized. Please contact your provider, or try a different payment option.

    Hey Killer! Sorry to hear about the billing troubles.

    I would start by making sure the billing address on your Xbox LIVE account matches the billing address on your credit card.

    Here is our Xbox LIVE Payment support article if you have any questions on that.

    Let us know how it goes. Thanks!
  7. XBF Nestor S Win User

    Xbox One Error 0x80040900 - Nothing fixes problem

    Hey Gasps thanks for the feedback!

    To Manage the Payment Options on the Microsoft account simply sign in and go to the

    Payment and Billing
    section. We suggest taking that wonderful idea to our
    Xbox Ideas page
    so we can better our services overall. Give it a shot and let us know if we can further assist in this or any other issue or inquiry!
  8. XBF Jasmine Z Win User

    Can anyone help me fix billing address bug

    Hi Goatlife,

    Thanks for reaching out to us here on the Forums!

    We understand that you are trying to add another billing option, however, it is not working properly and provides the old address and zip code. Please try going to

    Payment & Billing
    on our website and check to see if it will allow you to update the information there.

    Thank you and let us know how it goes :)
  9. ngocphi Win User

    one time payment option

    thats to avoid issues with payment options

    remeber this is a subscription service not a pay as you go when you purchase a subscription via creditcard if you want pay as you go yoiu can simply buy a prepaid membership cards

    it is not hoops but a simple terms that is common among services

    you must maintain credit info while using a billing account

    this is clearly stated in section 6

    if you want to remove your creditcard it is simple follow section 6

    cancel your billing account and be credited with a prepaid account

    but unlike most services you don't have to call to turn off autorenewal
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How about we make a Payment and Billing section on our website not support simple, common ...

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