How can I get a code back after an error in redeeming it occurred?

Discus and support How can I get a code back after an error in redeeming it occurred? in XBoX Sales and Promo to solve the problem; Hello, this afternoon I tried to redeem a 14 days free xbox live code (in bundle with my Xbox One X) using my account on the official xbox site. I was... Discussion in 'XBoX Sales and Promo' started by Rain ITA, Mar 4, 2019.

  1. Rain ITA
    Rain ITA Guest

    How can I get a code back after an error in redeeming it occurred?


    Hello, this afternoon I tried to redeem a 14 days free xbox live code (in bundle with my Xbox One X) using my account on the official xbox site.

    I was showed a warning that the code corresponds to Office 365 Home or Office 365 Enterprise (both written in red, with the option to choose one of them), with the clear indication (in yellow) that if the code was intended for the Xbox I should use it on
    the console.

    But when I followed this guidance, all I got was a message that it has already been used.

    I then used a second code I had (in bundle with a new gamepad) and everything went OK.

    Later on I got in touch with Xbox Support so to have explanations on what happened and to ask for a replacing working code.

    After a chat with a very professional and competent support agentit came out that the fisrst code had been actually redeemed on the first attempt and then overwritten by the second one...

    Honestly, I think that this is lack of proper communication, if it was valid since the beginning why on earth I was showed those messages?

    And, to tell the truth, I simply followed the advice, without checking if I was already in the "grace period" (why would I? The system gave me clear indications on how to proceed).

    How this issue could be fixed?

    :)
     
    Rain ITA, Mar 4, 2019
    #1
  2. Smwutches Win User

    How can I get a code back after an error in redeeming it occurred?

    Support would be the only ones who could possibly do anything, so you would have to try contacting them again, but generally once a code has been redeemed there is no way to get it back. For future reference, anytime you get a message that the code has
    already been redeemed in a situation like that, you can verify it was redeemed at http://commerce.microsoft.com
  3. Flymonkey102 Win User

    How can I get a code back after an error in redeeming it occurred?

    Sometimes there are errors in displaying redemption of the code. Trials can only be activated one at a time like you learned. I would always check the redemption like previous poster said.
  4. XBF Leslie D Win User

    Predator avatar Promotion code not working

  5. TigerSanta Win User

    Requesting a replacement code for Tekken 6

    Hey there!

    Are you getting an error message when you try to redeem? If so, please post back with the error code that you received so we can further assist. Error codes will look similar to either XBOS-0000 or 0x00000000.

    Keep us posted! :)
    it tell me i can't redeem the code because of the language, and when i tried to redeem it in the website it told the code is already redeemed
  6. FreakRoach Win User

    Fable 3 DLC Download HELP

    Are you getting any error while trying to install the game? Is the error during redeeming the codes, or after redeeming them?
Thema:

How can I get a code back after an error in redeeming it occurred?

Loading...
  1. How can I get a code back after an error in redeeming it occurred? - Similar Threads - code error redeeming

  2. Xbox redeem code error

    in XBoX Games and Apps
    Xbox redeem code error: My friend recently purchased a game for me and when I went to redeem the code I got an error code. I’ve tried redeeming on xbox, the app and the microsoft website but i keep getting errors. The...
  3. Redeeming a code region error, while being in the same region.

    in XBoX on Windows
    Redeeming a code region error, while being in the same region.: Greetings, So yesterday I've purchased a game as a gift for a friend. We live a few blocks away from each other and I've decided to make a little gift. All was great until the region blocked...
  4. Can't redeem a code due to an error

    in XBoX Games and Apps
    Can't redeem a code due to an error: A close friend in America sent me a gift but it does not function. Can anybody from the staff help me with this. I live i the UK for clarity. b810a89b-5cbb-4c9a-996f-ed0836c13462
  5. me marca error al canjear mi codigo[it marks an error when redeeming my code]

    in XBoX Sales and Promo
    me marca error al canjear mi codigo[it marks an error when redeeming my code]: compre una tarjeta y no la utilice, después de un mes aproximadamente rasque el codigo y me marca un error, dice que mi codigo no es valido y que intente con otro. [Translation - buy a card and...
  6. I cannot Redeem a Minecraft: Windows 10 Edition code from Mojang: Error Code:...

    in XBoX on Windows
    I cannot Redeem a Minecraft: Windows 10 Edition code from Mojang: Error Code:...: I have owned Minecraft for years, and recently due to quarantine, I would love to play with my friends through crossplay. Unfortunately, when I went to redeem my code it gave me this Error Message...
  7. Redeeming Gift Code but get a "Georestricted error"

    in XBoX Games and Apps
    Redeeming Gift Code but get a "Georestricted error": So, I'm trying to redeem a code my friend sent me as a gift, but i keep getting the error above. I believe it's because both of us are using VPNs because we're in Japan. It's there anyway i can...
  8. ERROR trying to REDEEM gears of war 5 rock star energy skins with codes

    in XBoX Sales and Promo
    ERROR trying to REDEEM gears of war 5 rock star energy skins with codes: so gears of war 5 has a promotion with rockstar energy drinks where you can get weapon skins and supply drops and free xbox live and game pass trials. ive done all the steps necessary but when i...
  9. Error Code "OfferNotFound" when trying to redeem "Batman: Arkham Origins" DLC

    in XBoX Games and Apps
    Error Code "OfferNotFound" when trying to redeem "Batman: Arkham Origins" DLC: I’ve bought a new and sealed (physical) copy of Batman Arkham Origins for Xbox 360. It came with many different download codes and unfortunately two of them aren’t working. When I try to redeem...
  10. Can't redeem a 12 month live code without the error: PUR-UnknownInternalFailure...

    in XBoX on Consoles
    Can't redeem a 12 month live code without the error: PUR-UnknownInternalFailure...: I get this error both on the Xbox and on my PC. The last code I entered was a 14 day Live trial code, but there doesn't seem to even be any record of that in my Microsoft account....