How can I get a refund if I was double charged for a game

Discus and support How can I get a refund if I was double charged for a game in XBoX Games and Apps to solve the problem; I purchased a Call of Duty digital game and got an error message that it didn't work at the time so I bought it again. Then apparently both charges... Discussion in 'XBoX Games and Apps' started by Warjack Prime, Jul 31, 2020.

  1. How can I get a refund if I was double charged for a game


    I purchased a Call of Duty digital game and got an error message that it didn't work at the time so I bought it again. Then apparently both charges came through so I basically paid $120 for this $60 game. I have tried numerous times to request a refund
    online but the support team keeps saying they can't refund a digital game that has been used. I don't think they understand the issue even though I'm trying to tell them I was double charged. Is there anyone who can point me to someone who can handle this
    issue?

    :)
     
    Warjack Prime, Jul 31, 2020
    #1
  2. juliebagshaw1 Win User

    Overcharging

    recently purchaged fortnite pach at 7.99 but been charged double for it, any idea how to arrange a refund please?
  3. Smwutches Win User

    How can i get a refund

  4. Koods Win User

    How can i get a refund

    You can request a refund ticket at www.support.xbox.com & I would strongly suggest looking into removing the card from the account at the earliest opportunity!
  5. ngocphi Win User

    How can i get a refund

    Keep in mind depending on whrre you are in the world it could take 1-3months if you dont live in north america this is dependent on your bank and when they do international transactions

    Paypal takes longer 90days as per their terms of use

    If it is a month to month membership its is not refundable
  6. XBF Leo G Win User

    How can i get a refund

    Hello olivettemartin,

    Thank you for posting on the Xbox forums. We understand that your son accidentally purchased a subscription, and you would like a refund for it. If the purchase was made recently, you can

    cancel the subscription
    and the system should automatically refund the purchase. You can check if the item was refunded through the

    order history
    of the account. If the transaction is not refunded after cancelling the subscription, you can request a refund for a subscription by contacting the
    Xbox Support Team. Do not use

    the refund link
    on our website since the article was changed to only provide refunds for digital products. The Xbox support agents are only able to provide refunds for subscriptions. They do not provide refunds for digital products. We will provide steps
    on how to contact the support team. Be sure to let us know the results!

    How to contact the Xbox Support Team:

    1. Click the support link that we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Charges on my account
    5. Select Show contact options
    6. Select Request a call from Support
Thema:

How can I get a refund if I was double charged for a game

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