How can i get a refund my six year old purchased some software, we can't use software as we...

Discus and support How can i get a refund my six year old purchased some software, we can't use software as we... in XBoX Accessibility to solve the problem; My six year recently had access to my account and purchased over two hundred pounds worth of games, i would like to get my money back without making a... Discussion in 'XBoX Accessibility' started by EvilBiscuit7964, Feb 12, 2019.

  1. How can i get a refund my six year old purchased some software, we can't use software as we...


    My six year recently had access to my account and purchased over two hundred pounds worth of games, i would like to get my money back without making a claim fraud against my son. He doesn't live with me and i let him use my account on his xbox 360 not
    thinking that he could purchase games. I would like to know where i stand in regards to getting my money back. I have 3 accounts and he has access to all of them, i have now locked him out this one until resolve this matter

    :)
     
    EvilBiscuit7964, Feb 12, 2019
    #1
  2. EvilBiscuit7964 Win User

    How can i get a refund my six year old purchased some software, we can't use software as we don't have the game?

    Too late my 14 days is up, a costly mis judgement of my child and his mother it wont happen again...
  3. XBF Amber M Win User

    How can i get a refund my six year old purchased some software, we can't use software as we don't have the game?

    Hi EvilBiscuit,

    In regards to reversing the payment, you would need to submit a refund request. Sadly, we here on the forums do not have the tools to assist with that. We recommend doing this from a PC or tablet via a web browser and clearing
    the cache/cookies on the browser for best results. Sorry to hear that you're having difficulty with the site when attempting it via your console.

    Click here to complete a Refund Request Webform,

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

    If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
    Our dedicated team is ready to assist you.

    You may also wish to try setting parental controls up on your Xbox 360 to prevent any further unauthorized purchases.

    I hope that this helps out.
  4. Smwutches Win User

    How can i get a refund my six year old purchased some software, we can't use software as we don't have the game?

  5. EvilBiscuit7964 Win User

    How can i get a refund my six year old purchased some software, we can't use software as we don't have the game?

    You would need to submit a refund request.
    yeah i don't have access to the console at the moment i have removed my payment details off my account and given him a different account to use. you just relaying i can copy and paste too
  6. EvilBiscuit7964 Win User

    How can i get a refund my six year old purchased some software, we can't use software as we don't have the game?

    You would need to submit a refund request.
    I have already tried that wasn't working properly so i tried to through xbo one console still much resistence, so it appears you become successful entrepeneur by keeping a small percentage of your active and working, i notice updating your pages so i'll let
    this slide for now, and try again week
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