How can I speak with anyone that can help me?

Discus and support How can I speak with anyone that can help me? in XBoX on Consoles to solve the problem; I've tried filling out the online process for sending in my Xbox for repair, upwards of ten times, and every time, it sends me back to the beginning to... Discussion in 'XBoX on Consoles' started by UU staticUU, Nov 22, 2020 at 6:03 AM.

  1. UU staticUU
    UU staticUU Guest

    How can I speak with anyone that can help me?


    I've tried filling out the online process for sending in my Xbox for repair, upwards of ten times, and every time, it sends me back to the beginning to "sign in" and doesn't complete the process. By some miracle, I finally got someone from Xbox to call
    me, only to inform me that they were from "billing" and they would transfer me to someone that could help with my technical issues. I was then hung up on. I'm truly at a loss. This intentional runaround to avoid any and all accountability is truly disgraceful.
    I honestly don't want to send it in for repairs. I just bought it, 5-6 months ago, and it's already shot like every other Xbox that I have (stupidly) purchased. At this point, I would like a refund on anything that it is possible for me to get a refund on;
    preferably the console itself, but I have also purchased Gold and several digital games. I just want some of my money back. I understand if you cant do anything about the games, but surely something can be done if you care about your customers whatsoever.

    :)
     
  2. MonsterTecM50 Win User

    how can i get to speak to a human

    Hello, it is a pleasure to help you.
    You can contact support at this link: https://beta.support.xbox.com/contact-us

    Just click "Contact Us" and follow the procedures.
    Microsoft currently has a lot of queries due to covid-19, so there are very long wait times. Please be patient.
    [​IMG]


    If I was helpful, please click "Mark as answer"

    Have an nice day!
  3. AridLizard Win User

    how can i get to speak to a human

    not all the categories give you the option to request a call or chat online.

    if you want either of those options select Family and Online Safety as the category

    select I Want to Protect My Account as the topic

    skip the notification

    scroll to the bottom of the options and select either Request a Call (not always available due to current high demand or time of day) or Chat Online.

    you need to sign in for this.

    if your problem involves not being able to sign in to your account you can create a new account just to contact Support then explain the issue when you get through.
  4. Smwutches Win User

    Can i speak to you

    If you're needing assistance with the Xbox Rewards program, you would need to post in the support section of this forum. That forum and Twitter are the only places to receive support for the program.

    If you're needing assistance with another part of Xbox, you'll want to go to
    http://support.xbox.com/contact-us
    to set up a chat or call.
  5. niwshki Win User

    Can i speak to you

    From https://forums.xbox.com/en-US/thread/f7ec754b-f7dd-4643-94c8-cce6a0ad0dab

    If you're looking to get some assistance on an Xbox Live Rewards program issue, post your inquiry at the Xbox
    Live Rewards Questions Support Forum
    . When you make a post, change the "Type" to "Support" and we'll help you there.

    FOLLOW THE INSTRUCTIONS ON HOW TO GET HELP
  6. steeledwand7664 Win User

    I want to know how I can speak to xbox.

    Have you tried following this support article?

    https://support.xbox.com/en-US/xbox-one/console/startup-error-solution
Thema:

How can I speak with anyone that can help me?

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