How can I unsubscribe from a Pass that keeps telling me to pay while it's been months that...

Discus and support How can I unsubscribe from a Pass that keeps telling me to pay while it's been months that... in XBoX on Consoles to solve the problem; The title says it all, how can I unsubscribe from Xbox Game Pass which keeps telling me to pay 9.99, while it's been months that I don't play, I'm not... Discussion in 'XBoX on Consoles' started by Dajiu., Aug 27, 2019.

  1. Dajiu.
    Dajiu. Guest

    How can I unsubscribe from a Pass that keeps telling me to pay while it's been months that...


    The title says it all, how can I unsubscribe from Xbox Game Pass which keeps telling me to pay 9.99, while it's been months that I don't play, I'm not using this pass, but I can't unsubscribe and it's been three months that it keeps taking money from my
    paypal? I deactivated the link to my paypal, but I keep receiving mails from Microsoft that tells me the payment is due, and I still can't remove it. What can I do?

    :)
     
    Dajiu., Aug 27, 2019
    #1
  2. XBF Ruben D Win User

    How can I unsubscribe from a Pass that keeps telling me to pay while it's been months that I don't play so I'm not using it?

    Hello Dajiu.,

    Thank you for posting on Xbox Forums. In regards to this issue with having a past due balance and wanting to cancel your Xbox Game Pass subscription, as stated by previous Ambassador's, you will need to pay off the past due balance.

    The way any subscription works, is when the subscription is ready to auto renew it will try and charge you. If the transaction fails to go through it will allow you to use your subscription until you can pay it. If a certain amount of time passes and
    you still haven't paid off the balance it will then suspend the subscription until you can pay off the balance. It will not allow you to cancel the subscription without paying off the past due balance.

    If you would like to know How to pay off the Past Due Balance please view this link and after
    you've paid off the balance you can then view this link for How to cancel your subscription.

    At this time, since there are no other resolutions, we will be locking this thread. If you require further assistance or if you have any other questions please feel free to create a new thread.

    Thank you again for posting on Xbox Forums.
  3. Dajiu. Win User

    How can I unsubscribe from a Pass that keeps telling me to pay while it's been months that I don't play so I'm not using it?

    To cancel your membership first you should settle overdue payments for the service you already used.
    Except that I didn't use it this month, just like the past month, why should I pay it?
  4. M3tal Daz3 Win User

    How can I unsubscribe from a Pass that keeps telling me to pay while it's been months that I don't play so I'm not using it?

    To cancel your membership first you should settle overdue payments for the service you already used.
  5. Dajiu. Win User

    How can I unsubscribe from a Pass that keeps telling me to pay while it's been months that I don't play so I'm not using it?

    Err, no, no it doesn't. I could say "yes" if I accepted to pay a four-months subscription, so until the four months are done, I have to pay. Or maybe if it's an automatic payment that just takes money from me. But just like on Amazon, if I don't have enough
    money on my credit to pay the automatic payment, the service doesn't activate until I pay it (otherwise we would use a service without paying, and we know it doesn't work this way). Until then, if I decide to change my mind (since I didn't accept any other
    obligations), I can still unsubscribe without the need to pay for an inactive service, because this is what you're telling me to pay, an inactive service since it doesn't active until I pay. Did I make myself more clear now? =)
  6. SatanicoDrCadillac Win User

    How can I unsubscribe from a Pass that keeps telling me to pay while it's been months that I don't play so I'm not using it?

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