How come i cant remove my card details after i make a purchase

Discus and support How come i cant remove my card details after i make a purchase in XBoX Sales and Promo to solve the problem; I dont wanna auto renewl my xbox gold, because of that i used an amex gift card that just enough for 1 year and removed my bank.card but now that card... Discussion in 'XBoX Sales and Promo' started by shellreef2012, Mar 15, 2019.

  1. How come i cant remove my card details after i make a purchase


    I dont wanna auto renewl my xbox gold, because of that i used an amex gift card that just enough for 1 year and removed my bank.card but now that card has a 0 balance and it wont let me renew with a new visa gift card and it says i owe 9.99. So
    [Mod Removed]? When gold expires i wanna maually renew, thats my decision to make not microsofts. So how do i fix this?

    :)
     
    shellreef2012, Mar 15, 2019
    #1
  2. shellreef2012 Win User

    How come i cant remove my card details after i make a purchase

    Hi Shell,

    If you are unable to remove it yourself, you can request a call from support and they will be able to assist you.

    When you go to Contact Us to get it to request a chat follow these steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
    How they gonna call me theres no place for my phone number just a tell us your issue field?
  3. Smwutches Win User

    How come i cant remove my card details after i make a purchase

    The system does warn you that auto-renewal will be turned on once you confirm your payment. By confirming you agree to turn it on.
  4. XBF Brad A Win User

    How come i cant remove my card details after i make a purchase

    Hi Shell,

    If you are unable to remove it yourself, you can request a call from support and they will be able to assist you.

    When you go to Contact Us to get it to request a chat follow these steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  5. JhonSnow777 Win User

    How come i cant remove my card details after i make a purchase

    Hello, you can do it following the next steps:

    On Xbox One:

    1. Sign in to the Microsoft account associated with the payment option to remove.
    2. Press the Xbox button on your controller to open the guide, then select Settings .
    3. Under Account, select Payment & billing.
    4. Under Payment options, scroll right to the payment option you want to update, then select Remove.

    https://support.microsoft.com/en-ph...-account-change-payment-method-or-credit-card
  6. XBF Crystal P Win User

    How come i cant remove my card details after i make a purchase

    Hi there shellreef2012,

    Thanks for the reply. Check out these articles for more information:


    I recommend to try XBF Javier's recommendation in contacting customer support for more assistance. Unfortunately, here in forums we do not have the appropriate tools to help assist with any billing or subscription issues.

    Thank you for letting us know about the issue. If you ever require any help with any other issues please feel free
    to come back to the Xbox Forums for further assistance. We'll be locking the thread.



    Thank you and have a great day.
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How come i cant remove my card details after i make a purchase

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