How disappointed with Microsoft

Discus and support How disappointed with Microsoft in XBoX Sales and Promo to solve the problem; I am a fan of X-box, and I was charged unreasonable for an online game. I talked to one online agent to solve this problem, he checked my purchase... Discussion in 'XBoX Sales and Promo' started by Zoehatewhatyoudid, Aug 14, 2019.

  1. How disappointed with Microsoft


    I am a fan of X-box, and I was charged unreasonable for an online game. I talked to one online agent to solve this problem, he checked my purchase history and promised me that I can get refund by apply refund application. Three days later, I received the
    email from refund service center and they told my request was refused because they even couldn't find my purchase record. That's ridiculous. I tried to talk with different agents to solve it again, but it was still not solved.

    It was no much money, but I feel unsecured and so disappointed with what Microsoft did.

    :)
     
    Zoehatewhatyoudid, Aug 14, 2019
    #1
  2. Paul1708 Win User

    How disappointed with Microsoft

    hey there

    Sorry too hear you had that issue. You should be able too get a refund if the game was purachsed with in 14 days and played less then 2 hours. Has you mentioned the refund was rejected due too they couldnt find a purachse record. All i can say here is that
    the order number you put onto the form may of been incorrect or some other infomation. This can happen quite easy you think you entered it right.

    The best thing to do is log into your order history here account.microsoft.com/orders there you can see all orders on that account make a note of the order number and the full name of the game. When filling out the form make sure your using that same account
    that you used too purachse the game and enter it the right info from the order history.

    This way when they come too check they can find the purachse on the account and refund you
  3. GroundOregano94 Win User

    How disappointed with Microsoft

    If you purchased something it must be recorded on your account here.
  4. HackingSpartan8 Win User

    How disappointed with Microsoft

  5. XBF Javier R Win User

    How disappointed with Microsoft

    Hello Zoe,

    We thank you for bringing this inquiry to our forums community, and understand that this concerns a charge for an online game that you did not authorize on your account, but the refund request has been unsuccessful.

    Unfortunately, our forums community can only assist with troubleshooting Xbox One consoles and Windows 10 devices. For refund requests, it would be best to continue using the
    refund request webform as well as replying to the emails sent by the refund team to discuss your request
    further.

    We will be locking this thread in order to deter repetitive responses, but if you have any questions in regards to any other issues, please feel free to create a new thread detailing that issue and we'll be glad to help.

    Best wishes!
  6. Denis McIlroy Win User

    Xbox One Won't Turn On; Power Supply or Console Problem?

    I have the same issue. I cant express how angry and disappointed i am with microsoft!
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How disappointed with Microsoft

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