How Do I Actually Reach a Person Who Can Solve My Support Problem

Discus and support How Do I Actually Reach a Person Who Can Solve My Support Problem in XBoX on Consoles to solve the problem; I'm not sure it's possible to build a worse support portal then the 1 I've been stuck in trying to get Support for my kids X-Box. I've spent hours... Discussion in 'XBoX on Consoles' started by RefinedYak28673, Feb 12, 2019.

  1. How Do I Actually Reach a Person Who Can Solve My Support Problem


    I'm not sure it's possible to build a worse support portal then the 1 I've been stuck in trying to get Support for my kids X-Box. I've spent hours trying to figure out how to post a question about an
    existing support request that seems to be going nowhere.

    :)
     
    RefinedYak28673, Feb 12, 2019
    #1
  2. choppyseize Win User

    How Do I Actually Reach a Person Who Can Solve My Support Problem

    You can request a free call-back by signing on at https://support.xbox.com/contact-us and selecting Billing. When
    prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.
  3. RandyAU93 Win User

    How Do I Actually Reach a Person Who Can Solve My Support Problem

    To reach Support, log onto https://support.xbox.com/contact-us and select the issue you're having trouble with. When prompted to speak to the virtual agent, decline it. After a few more questions you should get the option to request a free callback, or another
    method to speak with a real Microsoft employee. If you don't, try a different path (such as billing).

    That said, the users here may be able to solve your problem, so fire away ... what's the problem with the console?
  4. steeledwand7664 Win User

    How Do I Actually Reach a Person Who Can Solve My Support Problem

    Have you tried posting in here to see if someone in the community can help you?
  5. SammieChaos Win User

    How Do I Actually Reach a Person Who Can Solve My Support Problem

    Hello,

    you can request a call back by using the link I’ve posted below. Decline the reqest to speak to a virtual agent then after a few more questions you should have the option to request a call back.

    https://support.xbox.com/contact-us

    However, its also possible that someone on the forums may be able to help you and answer your question. If you’d like to post it here, you can, and we will help to our best abilities
  6. Lotica Win User

    IP address attacking

    I'm not sure about how to tackle this, but as previously said, try calling your internet provider and they could do something about it, and/or report the person. I've heard a person got another Xbox to solve the problem, but I think that's too excessive
    for a problem like this. I don't know how Xbox Support couldn't tackle the problem.
Thema:

How Do I Actually Reach a Person Who Can Solve My Support Problem

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