How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

Discus and support How Do I Contact Microsoft/Xbox Billing for unauthorised purchases in XBoX Sales and Promo to solve the problem; On the 28th of September 2019, 8 unauthorized purchases were made off my card and a statement was emailed to me which showed that coins were purchased... Discussion in 'XBoX Sales and Promo' started by LwaziNgubane, Oct 6, 2019.

  1. LwaziNgubane
    LwaziNgubane Guest

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases


    On the 28th of September 2019, 8 unauthorized purchases were made off my card and a statement was emailed to me which showed that coins were purchased with my card. I contacted the bank but all they could do was to stop/block my card from making any further
    purchases. The bank then advised that i get in touch with Microsoft and inform them of this so that the bank and microsoft can work together at getting my money back. I am struggling to get ahold of Microsoft as everytime i call the customer services number,
    they say its outside of office hours. How do i contact Microsoft billings department?

    :)
     
    LwaziNgubane, Oct 6, 2019
    #1
  2. denis97g Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

  3. LwaziNgubane Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

    you can go to
    support.xbox.com
    I tried that, maybe I am just having difficulties navigating through the website but there is no where to send a message to support for this. I have been trying but been struggling.
  4. T3chnlgydude Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

    Hi LwaziNgubane

    Please use the link below:

    https://support.xbox.com/en-ZA/contact-us

    Step 1:

    Click on billing and accounts

    Step 2:

    Click on charges on my account

    Step 3: (Skip)

    Charges on my account Check
    purchase history
    If you see charges on your account that you don’t recognize, check your Xbox purchase history.

    Step 4:

    Use any of the options. I would suggest Chat with Xbox Support or Request a call from Support
  5. ArminatorX Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

    The way to contact the Microsoft Support is a bit counter intuitive.

    But I'll try to guide you.

    First of all, you need to go to
    https://account.microsoft.com/billing/orders
    to review your account's order history. If you see billings, that weren't authorized by you, record the order numbers, so the support can reference to those order numbers.

    If those purchases were made through your account, follow these instructions to Prevent unauthorized purchases on Xbox One in the future.

    After you made the necessary changes, so no unauthorized purchases can be made in the future, go to
    https://support.xbox.com/contact-us to start trying to contact the support. The process to contact support vary a bit from country to country, so try some slightly different
    things if these instructions don't work, or tell us which country you're from, so we can give you country specific help.

    First, click on "Billing & Account" on that page (the icon with the person and gear). If a virtual agent offers you to ask a question, click on "See other options" below the button.

    Under the "Payment issues" topic click on "Charges on my account". Under the box that appears in "Step 3", click on "Show contact options".

    Depending on the time of day and the times of operations of the Xbox support in your country, you should now see one or more of the following tiles:

    "Chat with support", where you can chat via text on your computer with a live support agent, or you can "Request a call from Support", where a live support agent tries to call you on the phone, so you don't have to wait in a phone waiting loop.
  6. Daft Badger Win User

    Please help !! re Billing

    Have a look at this page HERE

    There is also a link near the bottom of that page on how to prevent your child from making unauthorised purchases.
Thema:

How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

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