How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

Discus and support How Do I Contact Microsoft/Xbox Billing for unauthorised purchases in XBoX Sales and Promo to solve the problem; On the 28th of September 2019, 8 unauthorized purchases were made off my card and a statement was emailed to me which showed that coins were purchased... Discussion in 'XBoX Sales and Promo' started by LwaziNgubane, Oct 6, 2019.

  1. LwaziNgubane
    LwaziNgubane Guest

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases


    On the 28th of September 2019, 8 unauthorized purchases were made off my card and a statement was emailed to me which showed that coins were purchased with my card. I contacted the bank but all they could do was to stop/block my card from making any further
    purchases. The bank then advised that i get in touch with Microsoft and inform them of this so that the bank and microsoft can work together at getting my money back. I am struggling to get ahold of Microsoft as everytime i call the customer services number,
    they say its outside of office hours. How do i contact Microsoft billings department?

    :)
     
    LwaziNgubane, Oct 6, 2019
    #1
  2. denis97g Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

  3. LwaziNgubane Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

    you can go to
    support.xbox.com
    I tried that, maybe I am just having difficulties navigating through the website but there is no where to send a message to support for this. I have been trying but been struggling.
  4. XBF Brad A Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

    Hello Kells,





    As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions
    you might have.





    Thanks,

    Brad
  5. Kellsmoney Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

    There where several charges that i didn't authorize on December 10 how do i get my money back and delete my card on file
  6. T3chnlgydude Win User

    How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

    Hi LwaziNgubane

    Please use the link below:

    https://support.xbox.com/en-ZA/contact-us

    Step 1:

    Click on billing and accounts

    Step 2:

    Click on charges on my account

    Step 3: (Skip)

    Charges on my account Check
    purchase history
    If you see charges on your account that you don’t recognize, check your Xbox purchase history.

    Step 4:

    Use any of the options. I would suggest Chat with Xbox Support or Request a call from Support
Thema:

How Do I Contact Microsoft/Xbox Billing for unauthorised purchases

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