How do I make a complaint?

Discus and support How do I make a complaint? in XBoX Games and Apps to solve the problem; I have an ongoing issue with someone fraudulently buying xbox content with my daughter's old account and it being charged to her phone. This was... Discussion in 'XBoX Games and Apps' started by Ev1lanimal, Oct 2, 2019.

  1. Ev1lanimal
    Ev1lanimal Guest

    How do I make a complaint?


    I have an ongoing issue with someone fraudulently buying xbox content with my daughter's old account and it being charged to her phone. This was reported over a month ago and despite being told it was being sorted and ringing every week, we still are
    no further on with us getting our money back. I need this resolved as I am 150 pounds out of pocket. I need to make an official complaint as no one seems to be keeping their promises.

    :)
     
    Ev1lanimal, Oct 2, 2019
    #1
  2. Mister Taurus Win User

    How do I make a complaint

    Hi there,

    Thank you for reaching out to us. Can you clarify what kind of support you're seeking, some details should help us understand the issue that you're seeing. Of course, keep in mind that if it's a change in services, that you can make such suggestions over
    user voice website. Otherwise, you can reach out to a support line for help with issues that can be immediately addressed. We're here to help.
  3. Njal the Blue Win User

    How do I make a complaint?

  4. Ev1lanimal Win User

    How do I make a complaint?

    I have spoke to them on 5 occasions now with promises of being phoned back by the team who are dealing with the case. No one has phoned me back. I have tried to phone again this morning. They are closed. I work most days. This is causing unnecessary stress.
    It is not even our fault. The microsoft account was hacked and we were not even notified by text when purchases were being made. They even have the names of the gamertags who made the purchases. I don't understand what is taking so long to get my money back.
  5. T3chnlgydude Win User

    How do I make a complaint?

    Hi Ev1lanimal

    I'm sorry you had to go through this

    Have you changed your passwords?

    I would also suggest contacting Xbox support and using the live chat option. The agents are helpful and very friendly. I always use the live chat option to resolve issues like this
  6. Marwood II 87 Win User

    How do I make a Pick Axe...

    Got the hang of it now, been doing some serious landscaping since my origional post!
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How do I make a complaint?

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