How do I return a digital game?

Discus and support How do I return a digital game? in XBoX Games and Apps to solve the problem; We just purchased a game online that uses the Kinect. Unfortunately, our Kinect appears to be broken. How can I return the game?... Discussion in 'XBoX Games and Apps' started by L DI CESARE, Mar 26, 2020.

  1. L DI CESARE
    L DI CESARE Guest

    How do I return a digital game?


    We just purchased a game online that uses the Kinect. Unfortunately, our Kinect appears to be broken. How can I return the game?

    :)
     
    L DI CESARE, Mar 26, 2020
    #1
  2. Etag_Mixer Win User

    How do I return a digital game?

    worth noting that if you have put in a fair few hours or a certain time has passed you will not be eligible for a refund, as you have had a fair usage of it, if you bought it in error though you should be fine (or in your case you can't play it because
    of the kinect fault)
  3. XA DRBATTLE Win User

    How do I return a digital game?

  4. Wishcatcher Win User

    How do I return a digital game?

    Hi,

    Follow the previous link if and only if you never played that game more than 2 hours and if the purchase has less than 14 days.

    Regards
  5. KindGryphon Win User

    How do I return a digital game?

    Hello, I do not know if this will be possible, but try to contact Microsoft support, they have access to your shopping and gaming history, they are the only ones who can help you in this situation.
    Xbox/microsoft support wont be able to help as they dont handle refunds anymore. They would just direct the OP to the link MRallamagoosa posted
  6. Netechma Win User

    How do I return a digital game?

    Just wanted to note and mention that there is a restriction of how long you have owned/played the game. It doesn't sound like this will affect your return, but it may affect others reading trying to return their digital titles.
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How do I return a digital game?

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