How do I untangle/Seperate two Microsoft accounts?

Discus and support How do I untangle/Seperate two Microsoft accounts? in XBoX Accessibility to solve the problem; When my son was under 18 he had a child account that was connected to my own Microsoft account. When he turned 18 I thought I had unlinked them and he... Discussion in 'XBoX Accessibility' started by Mommamacnz, May 8, 2019.

  1. Mommamacnz
    Mommamacnz Guest

    How do I untangle/Seperate two Microsoft accounts?


    When my son was under 18 he had a child account that was connected to my own Microsoft account. When he turned 18 I thought I had unlinked them and he had his own separate Microsoft account. This has not happened. We've been able to get along ok, but
    I am sick and tired of getting his notifications when he has purchased something from the XBox store, or one of us changes a password the other one has it changed as well. We have two different email accounts and those (fortunately) stay apart.

    Today the final straw arrived when his name shows up when I turn on my computer - which he does NOT use. I have no idea what he has done and where (nor does he) for this to have happened. I am sick and tired of sharing my Microsoft account with him. He's
    22 and this just can't carry on. And I don't want to be told that one or both of us has to close our accounts and start new ones, though I suppose if that is the only way to sort out this mess we will have to go that route.

    I have investigated several times but I have not found a solution that fits my circumstances or the instructions simply don't work.

    Someone, please help. I'm so sick and tired of this situation. I want my account back, I don't want to see what my son is spending his money on, I am definitely sick and tired of not being able to change passwords and/or keep my password as we seem to be
    sharing that and the account. I don't play his games, he doesn't play mine. Why on earth this happened in the first place totally confuses me, but it has happened and now I want it sorted out before I do the unthinkable and close both of our accounts and
    he looses all the things he has purchased via the Microsoft store.

    :)
     
    Mommamacnz, May 8, 2019
    #1
  2. Mommamacnz Win User

    How do I untangle/Seperate two Microsoft accounts?

    I have no idea how my son's account got added to mine as an adult account. Maybe it was that we accidentally added his email as an alias. This happened several years ago, which is why I can't remember what we did. It might have been during the process
    to unlink him as a child and when that didn't quite go as it should have we may have then added his email (and date of birth) to my account as another alias.

    I have a yahoo email account and he has a gmail one (I also have a gmail one but I think that is only as a back up for signing in if there is a problem with my yahoo one.)

    Neither of us use Outlook. He has an Xbox live account. I'm pretty sure I don't, but I could be wrong about the Xbox account as I do use the Xbox on occasion and have my own player/gamer name there.

    I use Skype, OneDrive and Microsoft Office 2013. He doesn't use any of those.

    When he pays for something from the Xbox store I get the invoice, but with his name and email address.

    I hope this is enough information, but I will happily answer more questions to the best of my abilities if that helps figure out what we did and how we can get the account sorted out so that we both have our own seperate accounts without either of us loosing
    information (or in his case, things he has paid for).

    Annette
  3. GetOuttaMyTree Win User

    How do I untangle/Seperate two Microsoft accounts?

    Hi Mommamacnz,

    sorry to hear you are still having issues. I would like to understand how these notifications are coming through and where you saw your sons name appeared on your computer. Lets see if we can pinpoint where the crossover is occuring.

    Does your son also recieve notifications of purchased goods or just you?

    Many thanks.
  4. Pating rainbows Win User

    How do I untangle/Seperate two Microsoft accounts?

    Hi folks

    I have a somewhat similar issue.

    My Daughter (11) uses her mothers (my ex) microsoft account to sign into various games like minecraft on her ipad.

    So I bought an xbox for christmas a couple of years ago (it was for the kids i swear) and not having a microsoft account of my own, we signed in using my ex’s account so the kids could get playing asap.

    Things are very amicable between us so she doesn’t mind us using the account to which i have full access, but its still her main email and onedrive account and I would just prefer if we had seperate accounts.

    So my question is, if i join “her” microsoft family as an adult with my own microsoft email and then delete her from it, will all of our purchases remain within that family with me as the new main account holder/adult?

    Thanks for your help in advance.
  5. grafix143 Win User

    How do I untangle/Seperate two Microsoft accounts?

    Hi,

    I hope this works

    • go to account.microsoft.com/family.
    • Sign in with your Microsoft account, then:
      • To remove a child, scroll down and select Manage my child's profile info, select the child, select Remove consent for this child's account, and confirm. Go back
        to your family’s page, and under the child’s name, select More options > Remove from family, and confirm.
      • To remove a child because they’re now an adult, or if an adult account has been misclassified as a child account, verify the account.
      • To remove an adult, under that person's name, select More options > Remove from family, and confirm.
      • To leave the family group if you’re the only adult in the family, remove all children first, then find your name, select
        Leave family, and confirm. You must be over the statutory age to remove yourself.
  6. ArminatorX Win User

    How do I untangle/Seperate two Microsoft accounts?

    ...

    I use Skype, OneDrive and Microsoft Office 2013. He doesn't use any of those.

    When he pays for something from the Xbox store I get the invoice, but with his name and email address.

    ...

    Annette
    Okay, that might get complicated, and BEFORE you contact the Support as per XBF Nestor S's advice, be aware that usually a Microsoft Account that gets removed as a sign in alias will be deleted, if you do it yourself.

    I don't know if the Support has more "powerful" tools to separate your two accounts, but I'd suggest that you download a backup of your OneDrive Account, and take a note of your Skype Account's contacts beforehand (maybe even contact them to tell them you
    might have to change Skype accounts), just to be on the safe side, and you can use that backup to recover everything if it gets deleted.

    It's probably easier for the Support to remove your account from the whole mess, and let you start over by giving you your Microsoft Office subscription to your "new/separate" account, and then you restore your files on OneDrive again from your backup, if
    needed, and add your contacts to a new Skype account, in the worst case scenario that one account has to be "deleted".

    Since you both use third party emails, you emails will be safe.
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How do I untangle/Seperate two Microsoft accounts?

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