How to cancel a Microsoft shipped product?

Discus and support How to cancel a Microsoft shipped product? in XBoX on Consoles to solve the problem; Hi, I am from the UK and I recently purchased an Xbox controller from the Microsoft store. I missed the delivery and it was sent to DPD drop off... Discussion in 'XBoX on Consoles' started by Son Of Sparda, Aug 14, 2022.

  1. How to cancel a Microsoft shipped product?


    Hi,

    I am from the UK and I recently purchased an Xbox controller from the Microsoft store. I missed the delivery and it was sent to DPD drop off point.

    They require a pick up pass and photo I.D.

    The problem is I don’t have photo I.D so they would not release the item.

    I contacted DPD today by phone and I was advised to contact the supplier (Microsoft) and cancel my item and request a refund.

    Can anyone help me please.

    Thank you,

    Jay

    :)
     
    Son Of Sparda, Aug 14, 2022
    #1
  2. Son Of Sparda Win User

    How to cancel a Microsoft shipped product?

    Hi,

    Unfortunately I tried that already.

    They don’t offer a redelivery option. This is down to the supplier though, not DPD.
  3. Obsessive Power Win User

    How to cancel a Microsoft shipped product?

  4. Son Of Sparda Win User

    How to cancel a Microsoft shipped product?

    Okay thank you. I will wait then.
  5. ngocphi Win User

    How to cancel a Microsoft shipped product?

    Just wait it out

    After 5 business days they will usually cancel.and send it back or reattempt delivery
  6. BootyBox Win User

    Xbox One Reservation

    To cancel you would have to talk to someone at the Microsoft store. Microsoft store said all preorders would arrive at your house not ship on release day. Depending on where your region. Middle of no where how close to UPS.
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How to cancel a Microsoft shipped product?

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