How to deal with Microsoft supporting people who hack your account instead of their customers?

Discus and support How to deal with Microsoft supporting people who hack your account instead of their customers? in XBoX Games and Apps to solve the problem; My kid's account has been hacked. I have been trying to re-instate the account without success for almost 2 months now. The time and effort I spent is... Discussion in 'XBoX Games and Apps' started by ArslanMD, Nov 4, 2019.

  1. ArslanMD
    ArslanMD Guest

    How to deal with Microsoft supporting people who hack your account instead of their customers?


    My kid's account has been hacked. I have been trying to re-instate the account without success for almost 2 months now. The time and effort I spent is tremendous. On the phone with customer service representatives who has no ability to do anything. Some
    hacker still uses my kid's account 2 months later and we paid over a $1000 worth of games and upgrades to this account.

    Microsoft has out phone number, our email account that the account was created with and any other information they need but the person that hacked the account has created the 2 step security option on the account and keeps kicking us out and all microsoft
    can do is "to feel sorry for us".

    Their automated system is deigned to support hackers and make its customers suffer.

    Please if anyone is willing to join a class action law suit against Microsoft for terrible customer service and providing strong support for hackers reply to this thread.

    :)
     
    ArslanMD, Nov 4, 2019
    #1
  2. Smwutches Win User

    How to deal with Microsoft supporting people who hack your account instead of their customers?

  3. Johnny Sinister Win User

    Xbox Live Vulneribility Exposed! Microsoft Ignored The Truth

    Sorry, but this article is horrible. It is based entirely on hypothetical possibilities with little evidence to back it up, yet delivers like a profound revelation.

    Nowhere in the article can it confirm this actually happened, to anybody.

    The fact that the person who's account was compromised refused Microsoft's investigation doesn't help his case. What is the thought process behind this? "Hey, my Microsoft account was hacked! Instead of letting Microsoft finding out what happened on their
    network, I will go on the Internets and solve the mystery of hacked accounts myself!" It just really felt like he was reaching.

    The technique of guessing passwords (no matter how technologically advanced) is nothing new. Can it happen, sure. Did it happen here, most likely not.

    As far as Microsoft's stance on security goes, I hardly think it is fair to declare its "Vulnerability Exposed". I mean, sure they can reduce the number of attempted logins, but I would wager they would be dealing with (and spending resources on) more cases
    of people honestly forgetting/mistyping their passwords than they deal now with legitimate investigations of passwords compromised in this manner.
  4. RobertPachasa Win User

    Their is hacker trying to hack me and my friends and threatening to kill little kids.

    If you honestly think they hack accounts, call Xbox Support and save the world of XBL some hassel. In order for a user to actually be blocked many people need to report them, but that is the proper way to go. ALOT of these "bad people" will only threaten
    to hack your account. Hacking a game and their own router settings is a lot different then bypassing Microsoft's security into an indivual account.
  5. Azrael008uk Win User

    Deal of the day reaally?

    If the OP really wanted this film he would have contacted support and pointed out that there's a deal advertised on the marketplace that isn't working at the advertised price.

    Instead he baited a bunch of people on an interweb forum who don't work for Microsoft and they all swallowed it hook, line and sinker.
  6. Gupx UK Win User

    Ip adress

    Go here for support with your account if you think it has been hacked.

    https://support.microsoft.com/en-us/help/10494/microsoft-account-how-to-access-a-compromised-account
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How to deal with Microsoft supporting people who hack your account instead of their customers?

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