How to delete the billing and shipping address locked in Microsoft account?

Discus and support How to delete the billing and shipping address locked in Microsoft account? in XBoX Sales and Promo to solve the problem; When purchasing an xbox member, I accidentally filled in the wrong address, but I found it locked when I wanted to delete it. How can I delete it... Discussion in 'XBoX Sales and Promo' started by 98665, Apr 15, 2019.

  1. 98665
    98665 Guest

    How to delete the billing and shipping address locked in Microsoft account?


    When purchasing an xbox member, I accidentally filled in the wrong address, but I found it locked when I wanted to delete it. How can I delete it

    :)
     
    98665, Apr 15, 2019
    #1
  2. PalmettoBling Win User

    How to delete the billing and shipping address locked in Microsoft account?

    The best source to update your information for your Microsoft Account would be at
    account.microsoft.com

    If you're talking about your billing information, then that gets a bit trickier, where you might have to add a new payment method, associate that new method to your subscriptions, and then remove the old information. You cannot edit or delete items that
    are actively tied to subscriptions, and you can see which are associated where at the Account site under Services & Subscriptions, and you can see your Billing information under Payments & Billing.

    Please let us know if you encounter errors or problems during that process and we can help where we can!
  3. XBF Brad A Win User

    How to delete the billing and shipping address locked in Microsoft account?

    Hi 98665,

    Thanks for coming to the forums. We understand you are wanting to change the address. You are able to do so on the
    Account website. Once you go there, sign in at the top you will see your info, select that then go to contact info above your picture. At the bottom will see address select address
    book and you can put a new address in and delete the other one.

    Thanks,

    Brad
  4. choppyseize Win User

    How to delete the billing and shipping address locked in Microsoft account?

    I had to go through the desktop site on a PC to remove mine. I think I had to add a new one and then the old one just went away after awhile.
  5. {Parity} Win User

    How to delete the billing and shipping address locked in Microsoft account?

    You can reach out to
    Xbox Support
    for assistance. Sometimes it takes 30 days before information can be deleted/changed.
  6. Spider91610 Win User

    Close my account without console ID?

    Xbox support cannot totally delete an account, it is an automated process that they cannot interfere with, only happens after a long period of inactivity. If you want to close an e-mail address, change the MS account tied to your profile to something else,
    this free's up the e-mail address so you can delete it! Here is how.

    support.xbox.com/.../manage-microsoft-account
Thema:

How to delete the billing and shipping address locked in Microsoft account?

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