How to do an offline system update when the troubleshooting menu will not let me do the...

Discus and support How to do an offline system update when the troubleshooting menu will not let me do the... in XBoX on Consoles to solve the problem; So recently, my original Xbox 1 has stopped working after an update in approximately January 2022 or December 2021. It's stuck on a completely black... Discussion in 'XBoX on Consoles' started by HELP_939, May 14, 2022.

  1. HELP_939
    HELP_939 Guest

    How to do an offline system update when the troubleshooting menu will not let me do the...


    So recently, my original Xbox 1 has stopped working after an update in approximately January 2022 or December 2021. It's stuck on a completely black screen, I can only get to the screen where you 'turn off controller', 'turn off Xbox', or 'restart Xbox'. I have done a ton of research about this and have concluded that I need to do an offline system update with OSU 2(please tell me if I need to do a different OSU for my scenario). I made sure my flashdrve has only the OSU 2 file and that the flashdrive was formatted in NTFS. I put the flashdrive into the xbox and bot the xbox into the troubleshooting menu. Now the problem, the offline system update icon isn't glowing, so I can't complete the offline system update. Does anybody know why this is happening and how I can fix it?

    :)
     
    HELP_939, May 14, 2022
    #1
  2. HELP_939 Win User

    How to do an offline system update when the troubleshooting menu will not let me do the offline system update

    So it doesn't matter which one I use?
  3. andersonpassos Win User

    How to do an offline system update when the troubleshooting menu will not let me do the offline system update

    Microsoft hasn't supported it for about 3 years, I'd have to look for a third-party technician.
  4. andersonpassos Win User

    How to do an offline system update when the troubleshooting menu will not let me do the offline system update

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    Good night

    In this situation you will need the attention of a technician as it is possibly a defect.
  5. andersonpassos Win User

    How to do an offline system update when the troubleshooting menu will not let me do the offline system update

    There is only one update, files 01 and 02 are different versions, but in the end it will update to the same
  6. HELP_939 Win User

    How to do an offline system update when the troubleshooting menu will not let me do the offline system update

    Thank you for the feedback, are there still technicians who will look at an original Xbox 1? Also just to make sure, I am supposed to use OSU 2 now right?
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