How to fix an Xbox Series X controller's Xbox button being unresponsive?

Discus and support How to fix an Xbox Series X controller's Xbox button being unresponsive? in XBoX on Consoles to solve the problem; I set up my brand-new Xbox this past weekend and have probably logged maybe ten to fifteen hours on it if we're being generous and earlier today my... Discussion in 'XBoX on Consoles' started by Shadowstormme, Jun 30, 2022.

  1. How to fix an Xbox Series X controller's Xbox button being unresponsive?


    I set up my brand-new Xbox this past weekend and have probably logged maybe ten to fifteen hours on it if we're being generous and earlier today my controller's Xbox button became effectively unresponsive. I was moving between the Microsoft Store and rewards app, opening and closing the guide multiple times with no issue until suddenly, it wouldn't open.

    I repeatedly tried pressing the Xbox button with no response. I attempted to hold it to try and turn the controller off and on again also with no luck. The controller was on, it was connected, all the other buttons still worked perfectly fine, only the Xbox button had changed. To be clear I am by no means rough on my devices, I never experienced anything like this with my One X controller over four years of far more extensive use and I have been downright babying the series x since they are still rather hard to come by where I am.

    After much trial and error, I did find that if you press it extremely hard and at the right angle it will once again work but I am concerned that this is at best a temporary solution and one that will only negatively impact the controller as it's clearly not how it's meant to be used.

    To fix it I have tried:

    -Updating the controller - there was an update, but it didn't fix the problem

    -Restarting the console both through the settings menu and just by pressing the power button - both yielded no change

    -Doing a full shutdown via the settings menu - nothing

    -Power cycling the console multiple times - nothing

    -Connecting the controller to the console via a USB cable - still nothing

    Is there anything else I can try, or do I just need to start an order for a repair/replacement?

    :)
     
    Shadowstormme, Jun 30, 2022
    #1
  2. JosefLBohorquez Win User

    How to fix an Xbox Series X controller's Xbox button being unresponsive?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Shadowstormme

    It seems that you already tried all the troubleshooting steps for controllers, and as you said before, the button works but only if you press it in a certain way, which is not normal

    So yes, the best option now is start a repair/replacement order
  3. WUIJIBOBO Win User

    Xbox one controller

    The Xbox Series X controllers will work on Xbox One consoles, and the Xbox One controllers (including the Elite/Elite V2) will work on Xbox Series X too.

    This is a link to an external site which
    confirms the backwards and forwards compatibility for controllers.
  4. SammyVS Win User

    Xbox series S controller already synced.

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    It's normal. My Xbox Series X and Series S came well packaged and I didn't need to hit the bind buttons to sync the controllers.
  5. XBF Mohammed C Win User

    Question on how to refresh the Home Screen on my Series S

  6. Viper7Gamer Win User

    Series X controller wish?

    I like the little changes to it, the share button is nice. But I will be using my Elite Series 2 Controller when the Xbox Series X comes out.
Thema:

How to fix an Xbox Series X controller's Xbox button being unresponsive?

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