How to fix my game

Discus and support How to fix my game in XBoX Games and Apps to solve the problem; I bought madden 20 on october, 6th I am trying to play it right now on the 9th but it says I do not own the game or the trial has ran out. Can you... Discussion in 'XBoX Games and Apps' started by Yvng yrg, Oct 11, 2019.

  1. Yvng yrg
    Yvng yrg Guest

    How to fix my game


    I bought madden 20 on october, 6th I am trying to play it right now on the 9th but it says I do not own the game or the trial has ran out. Can you help. You can check my purchases to see if I bought it because I did.

    :)
     
    Yvng yrg, Oct 11, 2019
    #1
  2. XBF Steven R Win User

    How to fix my game

    Hey there Yvng yrg

    Thanks for reaching out to the Forums for advice on how to get your game working the way that it's supposed to. I can totally understand how this could be confusing. If you had purchased the game and you it's giving you this message, I suggest seeing if

    removing and redownloading
    your profile helps.

    When you get the chance, give those steps a shot and let us know if that helped.

    Thanks!
  3. THANOS OPRESSOR Win User

    How to fix my game

    Did you play any demos or game test hours? Try uninstalling the game and installing again, and clear the cache. Good luck!
  4. PalmettoBling Win User

    How to fix my game

    We wouldn't be able to check purchases here, as that is your account information, but you can review your purchases at
    your Microsoft Account page here, under Payments & Billing > Order History.

    What game is it, and are you trying to play on your console or on PC?
  5. steeledwand7664 Win User

    How to fix my game

    You can actually check the status of your order yourself by signing into your account and looking at your order history by going to account.microsoft.com

    When looking at the order there should be a status area that would show different things.

    Completed= means the order was completed and your account would still have the license for the game.

    Cancelled= This normally happens when a game was pre-ordered and then the order was cancelled. This is not your situation since you did not pre order the game based on the date you purchased it.

    Charge Back= This normally happens say if you used someone elses credit card to make the purchase and then they did not recognize the charge on their statement and disputed the charge with their bank and MS then gave the money back to the bank. You would
    lose the license for the game with this status. The game would still be installed on your console till you uninstall it.
  6. PalmettoBling Win User

    How to fix my game

    Ah, sorry, I missed the part where you said "madden 20" I thought you were saying you bought it on 20 October, sorry. So, I'm guessing you have EA Access as well? I would recommend clearing your Alternate MAC Address on your console under Settings >
    Network > Network Settings > Advanced Settings > Alternate MAC Address > Clear. Then restart your computer by pressing the Xbox button on the console for 10 seconds until it shuts down. Wait a minute or two, power it back up, and see if it'll let you launch
    the game. Let us know if it doesn't and we can find some more troubleshooting steps.
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