How to get help from Microsoft in terms of warranty replacement?

Discus and support How to get help from Microsoft in terms of warranty replacement? in XBoX on Consoles to solve the problem; In late April I bought a plug and play charger for my X Box One. It got a short in the cord a few weeks ago. I called them up and they set up an order.... Discussion in 'XBoX on Consoles' started by MetalLabrador, Jun 2, 2014.

  1. How to get help from Microsoft in terms of warranty replacement?


    In late April I bought a plug and play charger for my X Box One. It got a short in the cord a few weeks ago. I called them up and they set up an order. I specifically asked them "Do I sent both the cord and batter pack or just the cord with the short in
    it?" and he said since it was an accessory and it wouldn't be fixed, to send both in and they'd just replace the whole thing. Nearly a month later I got a package from them with a new cable but neither my battery pack or a new one. I called them and they said
    "Ih, sometimes it takes two weeks for the other parts to come back. Wait two weeks and if it's not there give us a call back and we'll see what we can do". This didn't seem right, so I called a manager today and he said "It says in the email we sent to just
    send the cord". I said "No, it doesn't. It says to send the "defective unit" and your employee specifically told me to send in the cord AND battery pack". He then went on to tell me to wait a week and a half until the two weeks were up and if it hadn't come
    by then I'm out of luck. This is the worst I've ever been treated by a company for anything. How do they think it's right to have me send in their defective products that I buy and then KEEP half of it and well me I'm out of luck. Can I contact the Better
    Business Bureau about this?

    :)
     
    MetalLabrador, Jun 2, 2014
    #1
  2. XBF Nestor S
    XBF Nestor S Guest
    The warranty for Xbox One S has been shortened from two years to one day

    Hey Kyusio!

    The
    warranty information
    is on our website, unless there is an extended warranty such as Microsoft complete the standard warranty covers the console for 1 full year from date of activation. Check it out and let us know how it goes!
     
    XBF Nestor S, Jun 2, 2014
    #2
  3. EggsBoxJuan
    EggsBoxJuan Guest
    Controller warranty

    Hi, this varies from region to region but it's my understanding that in the UK any bundled accessories such as a controller carry the same warranty as the Xbox itself, if you take a look at this link.

    support.xbox.com/.../console-kinect-warranty

    2. Duration

    Without prejudice to any statutory warranty to which You may be entitled under any local law applicable to You, and unless any such law provides for a longer term, Microsoft offers this Warranty, for a term of one (1) year from the purchase date of such
    Xbox One from an authorized retailer, and one (1) year for Accessories purchased from an authorized retailer.

    (b) “Accessory” means a new Microsoft branded Xbox 360 or Xbox One hardware accessory purchased from an authorized retailer.

    (c) "Warranty Period" for Xbox One means one (1) year from the date You purchased it; and for Accessories, means one (1) year from the date You purchased it, subject to article 2 below.

    2. Duration

    Without prejudice to any statutory warranty to which You may be entitled under any local law applicable to You, and unless any such law provides for a longer term, Microsoft offers this Warranty, for a term of one (1) year from the purchase date of such
    Xbox One from an authorized retailer, and one (1) year for Accessories purchased from an authorized retailer.

    So as I read that any accessory carries a 1 year warranty irrespective of it being purchased with the Xbox or afterwards. At least in the UK but the warranty offered does vary from country to country due to applicable laws in that country.
     
    EggsBoxJuan, Jun 2, 2014
    #3
  4. How to get help from Microsoft in terms of warranty replacement?

    Hey there MetalLabrador!

    I am sorry to hear about the warranty issue. In order for you to get this issue sorted, you will have to contact customer support again. I recommend that you request to have the replacement issue escalated to the Customer Support Advocacy team. You can get
    in contact with our Customer Support on our Contact Us page.
     
    Mister Quimby, Jun 4, 2014
    #4
  5. Mister Quimby Win User

    How to get help from Microsoft in terms of warranty replacement?

    Hey there MetalLabrador!

    I am sorry to hear about the warranty issue. In order for you to get this issue sorted, you will have to contact customer support again. I recommend that you request to have the replacement issue escalated to the Customer Support Advocacy team. You can get
    in contact with our Customer Support on our Contact Us page.
  6. XBF Nestor S Win User

    The warranty for Xbox One S has been shortened from two years to one day

    Hey Kyusio!

    The
    warranty information
    is on our website, unless there is an extended warranty such as Microsoft complete the standard warranty covers the console for 1 full year from date of activation. Check it out and let us know how it goes!
  7. XBF Leslie D Win User

    أمر اصلاح [mod removed]

    Hi Ali!

    I'm sorry to hear that. Now in regards to the information provided above. Before trying to get a repair order set up, the console was sent to get serviced by someone else
    not Microsoft.

    This here VOIDS warranty any Microsoft Device has.

    Manufacturer's limited hardware warranty & agreement.

    Chapter 6. Warranty Exclusions:

    (a) Microsoft is not responsible and this warranty does not apply if Your Microsoft Hardware or Accessory is:

    Section
    (v.): repaired by anyone other than Microsoft or an authorized retailer or reseller.

    Here's the link to view Information about warranties: https://support.microsoft.com/en-gb...nties-extended-service-plans-terms-conditions

    Best wishes!

    - L
  8. fleatme9 Win User

    CS: GO

    warranty service is terrible!!!!!!! power box faulty, sent it in for warranty replacement and its lost, can't get help from anyone at microsoft
  9. XBF Nestor S Win User

    Xbox one graphics glitch

    Hey there Ashley thanks for keeping in touch.

    Unfortunately we here on the Xbox Forums cannot condone pulling apart the console as this would VOID any warranty Microsoft Device has.



    Manufacturer's limited hardware warranty & agreement.



    Chapter 6. Warranty Exclusions:



    (a) Microsoft is not responsible and this warranty does not apply if Your Microsoft Hardware or Accessory is:



    Section (v.): repaired by anyone other than Microsoft or an authorized retailer or reseller.



    Here's the link to view Information about warranties:
    https://support.microsoft.com/en-gb/help/4089871/info-about-warranties-extended-service-plans-terms-conditions

    We would recommend to
    contact Customer Supportfor
    further assistance. as they are the best equipped, tool wise, to handle the repair. We hope this helps.
Thema:

How to get help from Microsoft in terms of warranty replacement?

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