How to get in contact with Microsoft about my repair order.

Discus and support How to get in contact with Microsoft about my repair order. in XboX Insiders to solve the problem; Basically I had an issue with my controller, which was still under warranty, and I posted it away for a repair/replacement. Now I have confirmation it... Discussion in 'XboX Insiders' started by /u/Run-PMC, Mar 26, 2020.

  1. /u/Run-PMC
    /u/Run-PMC Guest

    How to get in contact with Microsoft about my repair order.


    Basically I had an issue with my controller, which was still under warranty, and I posted it away for a repair/replacement. Now I have confirmation it was delivered to the address that was given on their prepaid address label that was printed off. However yesterday I received an email saying my order was cancelled, I currently have no refund and no controller. Can anyone help me get in contact with someone at Microsoft who I can talk to? The web assistant linked me to a page where I could request a call back but then it popped up saying I couldn’t have web chat or calls for my issue.

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    /u/Run-PMC, Mar 26, 2020
    #1
  2. Cerebral Paul Win User

    Done with Xbox.

    Have you contacted Microsoft about getting it repaired? How long have you had it?

    Also, you say some games work? Which are those?
  3. Mister Gwyther Win User

    Gears of War 3 Won't Play on My System Anymore

    Honestly, your console seems to be the issue here to me. I would see about getting it repaired or replaced, especially if all the discs work in other consoles. You can call about a repair order (support.xbox.com/contact-us).
  4. SoloMem0 Win User

    Xbox one wont power on

    You may want to contact aupport or setup for a repair order through your microsoft account.
  5. XBF Leo G Win User

    Yellow clock

    Hello thorin322,

    Thank you for posting on the Xbox forums. We understand that you are interested in getting more information about the status of your package. We recommend to contact the
    Xbox Support Team so they can investigate the repair order. We do not have the means on the forums to look at the status of a repair order. The support team can contact the company
    that the console was shipped through and get more details. We will provide steps on how to contact the support team. Be sure to let us know the results!

    How to contact the Xbox Support Team:

    1. Click the support team link we provided
    2. Select Xbox One in the category area
    3. Select See other options
    4. Select Set up my Xbox One console
    5. Select Warranty, service & repair
    6. Select Show contact options
    7. Select Chat with Xbox Support
  6. CrazY1985 Win User

    Problem With Disk drive

    Contact official support.

    Setup a repair order and get your console shipped in.
Thema:

How to get in contact with Microsoft about my repair order.

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