How to pay for past due balance when the payment method for that balance is now unusable?

Discus and support How to pay for past due balance when the payment method for that balance is now unusable? in XBoX Games and Apps to solve the problem; I'm attempting to pay my Xbox Game Pass outstanding balance with credit card, but the payment method that I had originally used for Game Pass was a... Discussion in 'XBoX Games and Apps' started by BraciedHalfling, Jun 12, 2019.

  1. How to pay for past due balance when the payment method for that balance is now unusable?


    I'm attempting to pay my Xbox Game Pass outstanding balance with credit card, but the payment method that I had originally used for Game Pass was a PayPal account that I have since closed. I've followed instructions to change the payment method for the
    subscription, but the option does not show up. The only option I see is Renew, and that brings me to the store page to buy Game Pass again. However, I can't do that, because it then declines the transaction due to the previous outstanding balance, which I
    cannot change the payment method for.

    :)
     
    BraciedHalfling, Jun 12, 2019
    #1
  2. Geth Win User

    How to pay for past due balance when the payment method for that balance is now unusable?

    You will need to contact phone support or follow the link above.
  3. Smwutches Win User

    How to pay for past due balance when the payment method for that balance is now unusable?

  4. XBF Lance J Win User

    Cuenta de Microsoft requiere atención [Edit - Translation] - Microsoft account requires attention

    Hey Andres,

    Thank you for reaching out. I understand you have a pending balance on your account due to a subscription and your only payment method is your Microsoft Account balance. Unfortunately, you will need a valid payment option in order to pay the past due subscription.
    Your account balance can only be use to purchase subscriptions, not to pay them off when they are past due. Hope this clears some confusion. Cheers :D
  5. XBF Steven R Win User

    Automatyczne odnawianie Xbox Game Pass [Automatic renewal of Xbox Game Pass]

    Hey there Ledlok!

    Sorry to hear that you're dealing with this issue trying to remove your payment instrument.

    You cannot remove payment instruments that have outstanding balances. In this instance, I would suggest adding another payment instrument and settling the balance with Microsoft. Once the balance has been cleared you should be able to remove both payment
    methods if you so please.

    When and if you get a chance, give the information listed in our articles entitled

    How to pay a past due balance on an Xbox subscription
    and Change how you pay for an Xbox subscription.

    Hope this was helpful.

    Thanks!
  6. ThorX360 Win User

    PAST-DUE SUBSCRIPTIONS AND PAYMENT METHOD

Thema:

How to pay for past due balance when the payment method for that balance is now unusable?

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