How to refund a digital gift card?

Discus and support How to refund a digital gift card? in XBoX Sales and Promo to solve the problem; I gifted someone a 25$ Xbox Live Gold, but they can not redeem it because of their region. Is there a chance I can get a refund, since I already have... Discussion in 'XBoX Sales and Promo' started by CAN on04, Feb 11, 2020.

  1. CAN on04
    CAN on04 Guest

    How to refund a digital gift card?


    I gifted someone a 25$ Xbox Live Gold, but they can not redeem it because of their region. Is there a chance I can get a refund, since I already have Gold myself? Nothing on it has been tempered with or shared.

    :)
     
    CAN on04, Feb 11, 2020
    #1
  2. WPAK Win User

    He comprado un juego para descargar, pero creo que lo he comprado para descargar en mi dispositivo y no como regalo, que era la intención, no sé como cambiar el juego para que sea un regalo

    Web translation:

    I bought a game to download, but I think I bought it to download on my device and not as a gift, which was the intention, I do not know how to change the game to be a gift

    Response:

    Hi there,

    in such case it's best to do a refund for the purchased game for yourself, via these steps

    to request a refund please go to this link where you can submit a item for a refund.

    https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
    can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
    http://support.xbox.com/contact-us

    When the refund succeeded, you can try to purchase the content again as a gift. See this link for information on gifting:

    https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game


    Side note: Keep in mind that you can only gift something to a person that is in your same region

    Let us know the results
  3. Robby Sayles Win User

    How to refund a digital gift card?

    Yes, you can, just request it through the refund page. Good Luck!
  4. T3chnlgydude Win User

    How to refund a digital gift card?

  5. TwoPlySheets Win User

    How to refund a digital gift card?

    Digital Gift Cards are difficult, not impossible to refund. Worse case if its a gold subscription card just add it to your account and it will add itself to the end of your subscription.
  6. Onyx Is Here Win User

    How to refund a digital gift card?

    If you got it as a digital gift then you can request a refund at https://xbox.com/refund. However if you purchased it as a card from a store then only they can offer a refund
Thema:

How to refund a digital gift card?

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